JOB SUMMARY

The Program Manager (PM) will lead the delivery of an efficiency program designed to increase the market share of energy efficient products aimed at residential utility customers. The program offers various incentives to customers through retail sales channels to offset the initial purchase price to the customer.

With a focus on program development and implementation, the PM will manage the daily operations of a retail program to not only support and educate customers on making energy efficient choices, but also to achieve client energy savings goals within budget.,. This includes managing the local team and handling communication with the Detroit corporate office and the utility client. In addition, this candidate must work in partnership with a sub-contractor hired to aid in the development and management of the program. 

The PM needs to be a strong leader with solid experience and a passion for operations and achievement within the energy efficiency sector. Strong financial acumen accompanied by budget, client and staff management experience is also paramount to their success. The ideal candidate should possess field and relationship building experience. 

This PM will also support the growing relationships established and bring new opportunities and resources to the table.

DUTIES AND RESPONSIBILITIES

The PM is expected to be an accomplished team leader with outstanding project management skills as well as financial acumen. This person will be evaluated on their ability to deliver program scope on time and within budget. As a team leader, a strong command of staff, budget and client management strategies and methodologies for analyzing program performance is expected to fully execute our contractual deliverables. This leader will help develop tactical delivery plans, then coordinate and manage the implementation of a cost-effective energy efficiency program. Assist in establishing, managing, and meeting both short-term and long-term financial targets. 

• Lead Operations team and position it for success by anticipating and delivering on our client’s needs.
• Manage resources from cross-functional operations and oversee project budgets to deliver the required amount of energy savings for our clients.
• Oversee day-to-day operational program management to ensure client deliverables are met.
• Manage organizational growth and risk through the adoption of thorough, efficient operational procedures including status reporting, staff meetings, operations reviews and dashboards and key performance indicators (i.e., KPIs) Effectively communicate with internal departments, including, but not limited to, Marketing, Finance, Data, and Talent Management, to ensure projects are appropriately funded, resourced, and targeted to exceed client expectations.

• Manage existing contracts by developing and maintaining project budgets, high-level work plans, and deliverable schedules including work breakdown structures, resource labor budgets, and monthly client reporting.

• Draft scope of work (i.e., SOW) documents for new or expanded business proposals as needed.
• Communicate with clients through timely written project reports and facilitation of project team and client meetings.
• Manage program tasks and work with team members in all our offices to share information and resources and develop project materials and tools.
• Management and oversight of all aspects of efficiency initiatives including milestone delivery and deadlines, budget, and P&L (i.e., profit and loss) financial management, timely task delivery, monthly client reporting, monitoring and summarization of program progress, and internal cross-functional team management.
• Preparation of reports for clients and management regarding project status
• Work in collaboration with client account team to manage the expectations of all stakeholders.
• Perform related work as required.

QUALIFICATIONS

• Bachelor’s degree and 5 years of experience in project management, customer service logistics, energy efficiency, and/or electric technologies concepts and practices or related field
• Graduate degree in business, environmental policy, energy management is preferred.
• Minimum of 3 years experience effectively leading, motivating, mentoring, and developing teams.
• Minimum of 3 years experience in both client relationship management and team management
• Experience in marketing, financial analysis, strategic account management, business development and/or client relationship management is a plus.
• Strong financial acumen with proven experience managing P&L and/or departmental budgets is required.
• Self-directed with the ability to anticipate challenges within cross-functional, complex structures.
• Ability to work in a collaborative, matrixed work environment.
• A “refuse-to-lose” attitude and passion for achieving business excellence with sense of urgency.
• Effective verbal, written and listening communication skills, including excellent presentation and public speaking abilities.
• Ability to empower teams to greater success, with excellent hands-on mentoring and collaboration.
• Experience developing, implementing, and analyzing processes.
• Strong organizational skills and attention to detail
• Proven problem-solving skills.
• Experience and judgment to plan and accomplish goals.
• Proven ability to challenge traditional approaches with a focus on creativity and innovation.
• Ability to analyze, interpret and synthesize data and information along with strong computer skills in Microsoft Office, especially Excel.
• Familiarity with utility conservation programs is a plus.
• Performing duties and attending events during the evening and on the weekend occurs rarely but may be required.
• Travel is expected 10-15 percent of the time.
• Ability to pass a background check and drug test.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities and skills required to perform the duties of this position.