Under the direction of the Program Manager, the Appliance Route Driver will lead the daily

Appliance Pickup Process, including, following a predetermined route using a 24’ Box truck to

collect appliances, and deliver to recycling center while ensuring high quality customer satisfaction is delivered.

DUTIES AND RESPONSIBILITIES

• Primarily works as the lead for a two-man crew to safely remove appliances from
• customer homes. This includes travel to the homes, meeting with the customers and
• removing identified appliances.
• Operating a 26’ box truck, with lift gate, to conduct pre-scheduled appointments
• Meet the established daily, weekly and monthly Key Performance Indicators for
• appliance pickup appointments
• Convey positive image of project partners by maintaining a professional appearance
• Track and report pickups and deliveries using a mobile device.
• Cooperatively work with program staff to identify and recommend areas for process
• improvement
• Perform related work as required

Qualifications

• Valid chauffeur’s license and good driving record
• 2 – 3 years of experience operating box trucks
• Excellent communication and interpersonal skills
• Professional appearance
• Familiarity with mobile devices
• Comfortable working with people of diverse background
• Exercises good judgment and maintains safety at all times
• Able to lead, motivate, be diplomatic, and build positive rapport with customers
• Able to communicate with technical and non-technical individuals
• Able to work independently and with a team
• Able to work flexible schedule, including evenings and weekends
• Able to bend, stoop and reach
• Able to learn and work with new technology (e.g. handheld data devices)
• Must be able to pass criminal background check and drug screening
• Able to pass physical and obtain DOT Health Card ( Medical Examiner's Certificate )

MINIMUM REQUIREMENTS

• 1 years operating a 26' box truck with air brakes.
• Able to work in very fast-paced environment and hold to deadlines.
• Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it
• takes to meet project deliverables on schedule.
• Ability to communicate effectively with subordinates, peers, superiors and customers

PREFERRED QUALIFICATIONS

• 1 year furniture or appliance delivery or loading and unloading
• 1 year customer service experience
• Experience with Customer Management Systems/Databases