SNAP is seeking a qualified individual for an Administrative Services Specialist.

Interested applicants must submit a completed SNAP application and resume.

Open until filled.

Review of applications will begin on May 23, 2024, and will continue until the position is filled.

Starting salary for this position is $19.75-$22.11 per hour DOE

Full range is $19.75-$31.13 per hour

Benefits include medical, dental, life, LTD, PTO and 403(b)

Position Summary: Responsible for the screening and intake of client information for eligibility and processing of all Housing Services Programs requests, including weatherization, minor home repair, and rehabilitation.

Principle Duties and Responsibilities:

• Supports operations as needed which includes phone, email and in person communications with clients, document gathering, data entry, and responding to inquiries about programs.
• Works with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.
• Screens clients requesting Housing Services Programs ensuring completion of required intake information.
• Enters data into database; compiles and completes records and reports and maintains paperwork for files within program guidelines.
• Mails bid requests, awards bids to contractors, and sends information to other contractors. Reconciles invoices for the Division.
• Creates purchase orders and enters purchase orders into the computer.
• Prepares for services as needed, including contractual compliance, environmental review, lead-based paint, owner agreement, notice to proceed, actual rehabilitation costs, local codes/permit process, HUD debarment/suspension, historic preservation, contractor lists, title searches, etc.
• Schedules assessment, inspection, and service appointments with clients.
• Reconciles materials in the Housing Services Programs files.
• Assists with the marketing of Housing Services Programs.
• Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.
• Covers for receptionist during breaks and employee absence.
• Completes assigned projects and performs related duties as needed or situation dictates.
• Within the context of the stated principal job duties, serve as an ambassador of SNAP’s mission and values.

Requirements:

Education and Experience

• Required: High school diploma or equivalent required; Minimum three years of administrative or clerical experience.
• Preferred: Additional education and experience in administrative services preferred.

Knowledge, Skills, and Abilities

• Ability to empathize with and advocate for low-income households, and to maintain confidentiality with personal information
• General office skills, including working with multi-line phone system, filing, and basic bookkeeping
• Proficient in computer operations including word processing, spreadsheets, and database
• Knowledge of minor home repair and weatherization techniques
• Strong communication and interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Strong organizational, planning, and multi-tasking skills, with ability to organize and maintain substantial records
• Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner
• Ability to read, understand, and comply with program guidelines

Work Environment/Physical Activities:

Most work is sedentary and performed in an office setting; may involve frequent movement about the office and to other SNAP facilities.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.