Join the Y of Metro Atlanta as the Director of IT Application Solutions!
Job Description
Reporting directly to the Chief Technology Officer, the Director of IT Application Solutions is responsible for delivering technology-based business capabilities to the YMCA of Metro Atlanta and its members and constituents.This includes business transaction processing systems, collaboration platforms, mobile apps, and data gathering / business intelligence systems.In addition to supporting systems directly under IT management, the incumbent works with all YMCA departments, providing advice, counsel and support services to deliver coordinated, aligned and integrated systems via a distributed IT governance and delivery model.
Qualifications
Education & Experience:

• Bachelor's degree in management information systems or equivalent experience.
• 6 years of experience in technology, supporting a wide array of functional business areas
• Experience in s oftware-as-a-service solutions, application integration services and SSO, collaboration tools and business intelligence
• Practiced in Agile/Scrum and Change Management
• Experience managing in a multi-site / multi-vendor operation
• Experience with Microsoft environment: Azure, Microsoft 365 (Teams/SharePoint/Forms), Viva, Power Automate, Active Directory, DevOps, Power BI, PowerShell
• Experience with Salesforce based applications and third-party application integration
• Working knowledge of multi-year planning, program / project management and all phases of the systems lifecycle
• Developing innovative and practical technology solutions to support business needs
• Team building, including getting the right people in the right roles, enabled to do the right things
• Verbal and written communications, including demonstrated abilities to interact and communicate with all levels of management, consultants, vendors, donors, clients, and partners
• Problem identification, analysis, and resolution
• Project and resource management, with application to multiple, simultaneous, and varied initiatives
• Emerging technologies leadership - knowledge, understanding, evaluation, and practical application

Skills:

• Thirst for knowledge, intellectual curiosity.
• Ability to conduct applied research into emerging technologies and trends, standards, and products as required.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Logical and efficient.
• Thinks critically, evaluates assumptions, and has a keen attention to detail.
• Makes sound decisions in face of uncertainty and takes appropriate risks.
• Highly self-motivated and directed.
• Manages and performs multi-faceted projects in conjunction with day-to-day activities.
• Ability to work across and at all levels in the organization.
• Strong customer-service / user-experience orientation.
• Excellent interpersonal and consultative skills.
• Ability to make complex concepts easily understandable by business leaders and non-technical audiences.

PREFERRED REQUIREMENTS:

• Advanced Technology Degree
• 8 years of experience in IT leadership
• PMP and ITIL (or equivalent) certifications are preferred
• Knowledge about the YMCA Movement a plus.

Abilities:

• Physical requirements include frequent standing, sitting, walking, lifting 20-50 lbs., reaching and manual dexterity skills to operate computer.Occasionally may stoop/squat, crawl/crouch, pull/push, twist trunk/neck climb, and grasp or squeeze with right and left hard in completing required tasks of position.Communications skills necessary for this position include writing, speech, vision, hearing and reading comprehension.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Normal office environment
• Approximately up to 5% travel required (can be up to 1 - 3 days or more in a month, including weekends, depending upon scheduling requirements)
• Work out of core office hours as required to achieve personal and departmental goals, and to respond to critical incidents.

Essential Functions

• Partner with the CTO, senior and extended leadership teams, YMCA service areas / cabinets, the IT management team and third-party service providers on strategic business and IT planning, identifying new information systems projects and establishing priorities within a clearly defined governance framework.
• Maintain a project portfolio that collectively manages current and proposed IT projects and determines the optimal resource mix and schedule (capacity vs demand) to achieve YMCA operational and financial goals.
• Ensure that the application and information architectures are current, appropriate, and flexible.
• Recommend improvements and/or alternatives to the existing systems architecture and technology portfolio.
• Analyze the effectiveness and efficiency of business systems, reporting / analytics systems, and collaboration tools, and develop and propose strategies for further leveraging, retiring or replacing these systems.
• Educate the organization and provide technology consulting to enable YMCA to become better owners and consumers of internally or externally hosted IT services.
• Hold formal service reviews with customers and vendors to ensure IT and business alignment and to establish and manage meaningful and appropriate customer service level goals and metrics.
• Stay current on technology trends, understand, and research emerging technologies, and evaluate feasibility and practical application for the benefit of YMCA and the Movement.
• Communicate technology plans to YMCA leadership and YMCA at large.
• Lead cross-functional groups, sharing common opportunities and problems, to find common solutions.
• Build and develop working relationships with key vendors and technology leaders outside YMCA; seek out best practices and proven solutions.

Acquisition & Deployment:

• Develop Project Charters, plans, budgets, and schedules for projects that will change the current environment considering technology trends to improve services, contain costs, and meet long-term strategies.
• Prepare RFPs and evaluate vendors to ensure that YMCA receives high quality services at an appropriate cost to both build and sustain.
• Lead projects: multiple, simultaneous, and varied, comprised of cross-functional teams and service providers, with a focus on customer expectations and experience, and risk and change management.
• Ensure clear expectations on the part of stakeholders; YMCA service areas, IT Teams and service providers, and that desired results are accomplished within specified and agreed to scope, quality, timeframes, and budgets.
• Ensure that deliverables adhere to YMCA architecture and security standards, and external regulations, and that solutions operate efficiently and reliably.
• Ensure that robust dev-ops processes and procedures are followed and that all systems are fully supportable prior to migration to a production state.
• Establish and evolve the organization's applications development and integration environment including methodology, standards and tools, and user-centered design principles and performance criteria
• Manage relationships with key donors and vendors and support any related resource development / funding initiatives to improve operations or reduce cost.

Service Delivery & Operational Management:

• Manage IT Capacity/Demand Planning and Project Scorecard processes, allocating resources to the highest-value work.
• Ensure YMCA controls, external regulations and IT principles are followed by all delivering IT services to YMCA.
• Keep the CTO, peers and customers informed of any critical incidents or issues in a timely manner.
• Quickly respond to and resolve incidents, conduct root cause analysis and take corrective and preventative measures to reduce the risk of recurrence.
• Promptly inform management of any incidents which compromise the information of any person or organization on which YMCA maintains data.
• Continually simplify and progress the environment with the goal of improving reliability and availability and lowering ongoing costs.
• Maintain an inventory of all applications used by YMCA, and periodically assess business, technical and operational health with the goal of informing future investments
• Oversee all reports and documentation related to systems design, deployment, operations, and support and manage resource libraries of technical information and solutions.
• Negotiate and monitor vendor contracts and license agreements to the benefit of YMCA.
• Continuously improve IT delivery and customer satisfaction by championing IT management frameworks (e.g. ITIL change, incident, problem), architecture concepts, project management processes, and IT best practices in general.
• Set and articulate a clear vision for assigned area of responsibility, within overall YMCA and IT goals.
• Build and maintain a high-performance, goal-driven, professional and customer-service focused team.
• Hire, train, supervise, evaluate, develop, and empower staff according to YMCA's policies and procedures.
• Be an active, engaged and involved leader, and assist with or personally solve the more complex matters.
• Demonstrate YMCA mission driven values of caring, honesty, respect and responsibility and integrate into work environment and ways of work.
• Adhere to organizational policies and procedures as described in YMCA's Employee Handbook, Ethics Policy and elsewhere.
• Manages the performance and work of direct and indirect team members and third-party service providers.

Ymca Careers
Similar Positions
No results found.