Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

AmeriPharma is a rapidly growing company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

At AmeriPharma, you'll have access to:

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays 

Job Summary

As a Refill Coordinator at AmeriPharma, you will be responsible for clerical tasks associated with the specialty workflow including refill requests patient documentation, and prescription transfers. The incumbent will report to the Patient Care and Workflow Supervisor. 

Duties and Responsibilities 

• Maintain accurate and complete filling of patient records
• Transmit documents as requested by fax, email, or other means of transmission
• Call doctors' offices and facilities
• Inbound and outbound phone calls
• Perform various administrative duties as needed
• Expedites prescription processing by performing all duties necessary and allowable, by policy or law
• Answers incoming calls, directs to pharmacist, when appropriate, such as new prescription questions about medication, judgmental decisions, etc. 
• Ensure the confidentiality and privacy of Personal Health Information as required by HIPAA
• Requests and obtains refill requests
• Receives, scans, and assigns patient documents t patient profiles as back up to the Patient Care Clerk
• Contacts pharmacies to initiate prescription transfers
• Contacts prescriber offices and patients to obtain patient documents and necessary information
• handles other duties as assigned
• Patient Care Coordinator Duties - Back up for Scheduling, Pick Ups, and handling Patient Calls
• Reports applicable situations to the Workflow Supervisor: 

Patient complaints

Missing delivery tickets

MDO not approving a refill authorization after 3 attempts

Incomplete prescription transfer

Required Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Basic math and analytical skills
• Proficient with Microsoft Office Suite or related software

Education Requirements 

• High School Diploma or equivalency

Preferred Qualifications 

• CPR Knowledge
• 1 year of Pharmacy Clerk or comparable work experience
• Pharmacy Technician License

Schedule Details 

• In-person (Laguna Hills, CA) 
• Monday-Friday 7:30am-4:00pm 

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statements 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.