Overview

Position Title: Training Coordinator – Ramp Operations

Classification: Full Time – Hourly

Reports To: General Manager Location: Charlotte, NCRate of Pay: $20.00

Position Summary:

The Training Coordinator is responsible for conducting training programs that instruct employees on servicing the needs of the individual airline and the associated requirements of their aircraft in accordance with the airline and JetStream’s policies and procedures. Key areas of responsibilities include communicating with management to identify training needs and mapping out development plans for teams and individuals. The Training Coordinator will encourage, build trust, respect and cooperation among team members, thus motivating staff, individually and as a group.

Responsibilities

Principal Duties and Responsibilities:

• Confer with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations and technologies
• Coach and mentor trainees to work together for continuous development of a safe and successful environment
• Build rapport with trainees and encourage them to develop trust in one another and subsequently rely on each other in the operations
• Ensure trainees/employees are in compliance with uniform, appearance and personal protective equipment (PPE) in accordance with company policies
• Conduct training sessions covering specified areas such as new hire orientation, initial, recurrent, operations and on-the-job training; test trainees to measure progress and evaluate effectiveness of training
• Maintain a level of professionalism that will encourage all personnel to remain conscientious and motivated when completing training courses and/or job assignments
• Train employees on various types of equipment based on the company’s safety standard procedures
• Partner with management to assess employee training needs
• Maintain training records as required
• Check emails twice daily and use email etiquette at all times
• Other duties as assigned

Qualifications

Competencies:

• Strong working knowledge of airline operations
• Ability to develop effective relationships at all levels
• Strong planning and execution skills
• Detail oriented and confident speaking in group settings
• Must be able to read, write, speak and understand English (Bilingual Preferred)

Required Education & Experience:

• Associate’s degree or equivalent 2 years college or technical school
• 1-2 years of airline supervisory experience or experience supervising individuals in a related field

Additional Requirements:

• Possess a valid US driver’s license
• Must pass drug screen and a 10-year FAA background check (employment/criminal)
• Reliable method of transportation to arrive at the work location on-time
• Willing to work various shifts as assigned
• Willing to work evenings, weekends and holidays
• Must be able to handle multiple tasks and seek assistance from fellow team members as necessary
• Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
• Must be able to interact directly with customers, airline personnel and fellow team members to resolve problems and issues that may arise during the shift
• Internal candidates must have a recommendation from immediate supervisor

Physical Requirements:

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to:

• Able to walk, sit and stand for extended period of time
• Able to reach and clean overhead items
• Safely ascend and descent stairs with and without carrying any weight
• Able to safely lift up to 25 lbs. frequently and up to 50 lbs. occasionally
• Bending, stooping, reaching overhead, extended repetitively
• Walk up/down jet bridge stairs at various angles
• Able to push and pull occasionally

Work Environment

This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, snow and loud noises. Hours will vary based on operational needs. Must be available to work a flexible schedule to include evenings, weekends and holidays.

JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, Vision Insurance, 401 (k) and endless opportunities to advance.

JetStream Ground Services, is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. If you need a reasonable accommodation because of a disability for any part of the employment process, send an e-mail to recruitment@jetstreamgs.com and let us know the nature of your request and your contact information. As an Equal Opportunity Employer, our hiring decisions are based on merit, qualifications, and business needs.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.