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POSITION TITLE: Support Services Counselor
POSITION SUMMARY:
Full-time, non-exempt, hourly; Monday through Friday; 40 hours per week. Under the supervision of the Assistant Executive Director, the Support Services Counselor shall provide support for caregiver services, information and resources, and assessment completion.
PRIMARY DUTIES:
Responsibilities are oriented around three main objectives:
1. Information and Resources
2. Family Caregiver Support Services
a. Meet with caregivers who are burdened with the responsibility of caring for loved ones.
b. Complete risk matrix to determine whether caregivers are eligible for the Family Caregiver Support Program - funded services.
c. Complete assessments for caregivers to receive respite and/or supplemental services.
d. Generate authorization letters to caregivers and providers for respite grants and communicate effectively with LOS and Assistant Executive Director to ensure proper documentation and tracking of Family Caregiver Support Program dollars, hours, and Service Units
e. Complete satisfaction surveys with caregiver clients during and/or after receiving services.
f. Work with respite service providers to identify availability, understand spending status, address billing questions, and other reasons.
g. Maintain proper documentation and system updates on Family Caregiver Support Program clients.
h. Community education of the services to caregivers offered by COAHC.
3. Assessment Completion
a. Conduct client assessments both in person (office or home environment as appropriate) or on the telephone (as appropriate) as required by the funding source with a particular focus on building and maintaining rapport with clients utilizing a strengths-based approach.
b. Through required assessments, be aware and identify possible co-occurring morbidities that may place the client at a higher risk of needs not being met.
c. Identify clients who may need Adult Protective Services due to possible abuse, neglect, or exploitation and make a necessary referral(s) to Henderson County Adult Protective Services as appropriate.
d. Based on the assessment, identify, and admit clients to COAHC services who meet the criteria of current programming and funding within the COAHC
e. Correctly complete the North Caroline DAAS 101 and/or other documentation as required, and client contribution agreements as required by the NC Division of Aging
f. Complete general needs assessment for each client to identify any additional assistance services, resources and supports while educating the client/caregiver on possible linkages to address identified needs outside of COAHC programming and/or make referrals as appropriate.
g. Build and maintain a working knowledge of available community resources, along with ongoing resource identification and system utilization to assist clients and their caregivers with the goal of helping to connect them with appropriate services and supports.
4. Perform other duties as needed to support the organization.
:
Know and follow the policies and procedures of COAHC.
:
Master’s Degree Preferred, Bachelor’s degree required in social work, human services, psychology or a related field and a minimum of 3-5 years of related experience.
· Reliable transportation, a valid driver's license, and safe driving record
Job Type: Full-time
Pay: From $49,900.00 per year
Benefits:
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
Social & Legal Services
$30k-36k (estimate)
05/11/2024
09/07/2024
coahc.org
HENDERSONVILLE, NC
25 - 50
1969
Private
KAREN SMITH
$5M - $10M
Social & Legal Services
The following is the career advancement route for Support Services Coordinator positions, which can be used as a reference in future career path planning. As a Support Services Coordinator, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Services Coordinator. You can explore the career advancement for a Support Services Coordinator below and select your interested title to get hiring information.