Department
BUSINESS MANAGER (EA-BUSM-IUEAA)
Department Information
Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options.
Indiana University East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement. Learn more about IU East.
Job Summary
This role is an integral part of the IU East Food Service Team. This role is hands-on in a supervisory capacity, in addition to performing the work being supervised.
Department-Specific Responsibilities

• Monitors and leads staff in the day-to-day food operations, ensuring that all services are maintained in accordance with established standards and procedures.
• Responsible for maintaining high service standards, ensuring guest satisfaction, and optimizing operational systems and strategies.
• Continually aids the Food Service Director in ensuring the overall success of all campus food services and catering operations.
• Works from recipes and instructions to prepare and cook food; calculates, weighs, and measures ingredient quantities; washes, peels, cuts, slices, trims, or blends various items for cooking and serving.
• Assists the Director of Dining Services in leading quality dining programs in all three areas: campus café dining, coffee shop, and catering services that will enhance the meal experience at our IU East campus for faculty, students, staff, and guests.
• Assists the Director in training, demonstrating, and establishing daily procedures for performing tasks to employees, including food handling and sanitation techniques. Ensures that our campus meets all federal, state, and local standards, guidelines, and regulations.
• Provides hands-on supervision and oversight for the preparation, cooking, and portioning of food items while monitoring, directing, and observing staff, which include student employees, to ensure compliance with departmental standards.
• Responsible for the rotation and timely use of all food products in production areas (including coolers, freezers, kitchen pantries, and storage areas). To avoid shortages and minimize waste, ensured monitoring and maintaining inventory levels, including ordering and stock management.
• Trains and encourages staff to deliver excellent guest service, leads by example in providing exceptional hospitality, and responds to and resolves customer complaints and concerns to maintain positive relations with customers.
• Maintains food safety, training, and food logs to monitor food cost production, satisfaction, and quality of products.
• Ensures cash control procedures are documented and enforced.

General Responsibilities

• May be responsible for planning, hiring and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances and recruiting, reviewing and promoting employee development and growth.
• Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques. Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
• Monitors and supports the food operation's process measures and is accountable for the results of these measures. Reviews production worksheet and organize tasks to shift staff.
• Places orders for food needed to meet worksheet production needs. Records usage of food and leftover quantities and stores food.
• Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and delivered in a timely manner. Ensures customer service standards are demonstrated on the job.
• Monitors on-hand inventory and determines quantity of food to order. Completes orders for inventory.
• Responds to and resolves customer' complaints and concerns to maintain positive relations with customers.
• Maintains food safety, training, and food logs. May have cash management responsibilities for retail food sales.
• May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
• May perform tasks specific to bartending, catering, or dining room services.

Qualifications
EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 1 year of work experience in food services and demonstrated leadership skills. Combinations of related education and experience may be considered

LICENSES AND CERTIFICATES
Required

• Food Safety (ServSafe) certification within 180 Days from date of hire

SKILLS
Required

• Friendly and service-oriented
• Ability to work in a safe and efficient manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a group environment, treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic environment requiring a customer focused approach and utilizing excellent interpersonal skills, communication, facilitation and coaching skills
• Ability to work in safe and efficient manner

Working Conditions / Demands
This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving supplies and effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indiana University East Campus
Richmond, Indiana
Advertised Salary
$33,280.00-$39,520.00 per year
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: Operations
Job Family: Food Services
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
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