About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com PURPOSE TOLL is looking for a Customs Brokerage Supervisor to join Toll Global Forwarding Team! Toll offers its employees competitive pay and excellent benefits! Our work environment is team oriented and very fast paced, therefore a strong candidate must have excellent organizational skills, time management skills in addition to a can-do professional attitude! The Customs Brokerage Supervisor is responsible for the timely and accurate filing of entries with U.S. Customs and Border Protection and the ultimate delivery of goods to our customers. The Customs Brokerage Supervisor will oversee and participate in the daily operations of the department. Will perform high volume of customs clearances processes and provide dedicated customer service. PRIMARY DUTIES & RESPONSIBILITIES Ensure US Customs Compliance. Audit, maintain proper documentation and procedures in accordance with US Customs Guidelines. Adhere to, train, and advise team in areas of Customs Brokerage Regulations. Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting; Monitor problem files and implement corrective action when needed. Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing. Conduct regular staff meetings; communicate department goals and expectations. Document review and assessment of accuracy, verifying country of origin/export, Import of Record, terms of sales. Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Escalate any unresolved issues or risks before they could monetarily impact Toll. Work closely with other departments and branches within Toll as well as Other Government Agencies, to deliver high level of service to customers. Performs audit and review on all assigned brokerage files and payments to customs. Properly classifies the commercial invoices using the US Tariff Book and CROSS as a reference tool. Performs data entry of import AMS information and HTS# - Including transmission to US Customs Prepares entry documentation including 7501 and 3461. Specializes in remote location filing. Assists with maintaining compliance measures for import operation – Maintain document compliance. Ensures that proper documentation and procedures are maintained in accordance with U.S. Customs standards. Assists and answers customer inquiries and other related customer service functions. Arranges both delivery and the invoicing of the import account for services rendered. Ensures timely filing of ISF 72 hours prior to shipment leaving last origin port. Ensures files are audited prior to paying statement on 9th day. Prepares delivery orders, sends to trucker, follows up with POD. Processes documents through the Company's ABI system, obtaining Customs release and other government agency releases as appropriate. Reviews and monitors all Customs rejections and requests for information for clients. Performs other duties as assigned by management. JOB REQUIREMENTS Essential Minimum Qualifications High School Diploma or GED. 5 Years global freight forwarding experience. Demonstrated leadership ability. CargoWise one software experience. SKILLS ESSENTIAL TO THE JOB Technical Windows Operating System MS Office Applications (Outlook, Word, and Excel) Strong Communication Skills Business Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities, and risks, and identifying alternative solutions or approaches. Proven ability to handle confidential information with discretion. Ability to multi-task and work independently. Time management skills Strong communication skills Human Relations Self-motivated, with an ability to self-manage. Strong interpersonal/communication skills ESSENTIAL PERSONAL ATTRIBUTES Energetic, with a positive attitude Self-confident and willing to take responsibility. Strong written and communication skills Role models the Toll Way, including the values which underpin how we achieve our goals:  Integrity & Trust  Safety  Continuous Improvement  Teamwork  Being Open & Transparent PHYSICAL DEMANDS This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time. Ability to occasionally lift up to 10 lbs. required. Ability to talk and hear required. Ability to perform repetitive motions required. Ability to occasionally move inside the office. Must be able to remain in a stationary position for up to 8 hours per day. Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required. Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required. COMPENSATION $70,000.00 - $93,000.00 USD Annual What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical. We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.