Manager IT Infrastructure & Operations
Summary:
The IT Infrastructure and Operation Manager is a hands-on leader of global cloud and on-premise infrastructure, desktop management, and help desk functions. This position has oversight of global teams responsible for the support of end users and customers. The selected candidate will manage a team of cloud and system administrators and help desk analysts in a fast-paced environment. The IT Infrastructure and Operations Manager position must have strong Azure, virtualization, Windows, Exchange, AD, and general infrastructure skills as well as keen customer support, communication, and project management skills.
What you will do:

• Plans, coordinates, and directs all daily operational activities and provides direction and solutions that enhance mission-critical operations of the IT infrastructure department.
• Oversee delivery of end-user services, including help desk, on-premise Infrastructure and Cloud services, focused on reliable and predictable performance with attention to customer service to both internal IT teams and business users globally.
• Coordinate with other functions across IT and the enterprise to ensure business continuity and disaster recovery of critical systems and infrastructure.
• Ensure infrastructure/Operations support team's services deliver expected value to external and internal customers.
• Collaborate with the cybersecurity team to investigate, analyze, and respond to incidents.
• Collaborate with the application team on production deployment and change control activities.
• Work closely with vendors and 3rd party services to drive value out of current investments and understand roadmaps and how they could apply to Speedcast.
• Build and continually improve team capabilities and evaluate how best to develop required skills (internal development, external hires or strategic partners) for effectively and efficiently managing Speedcast's internal Infrastructure.

Strategy & Planning

• Create an annual plan of required service changes (upgrades, refreshes, patches) and follow defined processes to prioritize, define, schedule, and support delivery of work.
• Implement IT policies and procedures that enable strong risk-management capabilities.
• Manage related projects, including allocation of resources, assignment/delegation of tasks, tracking of milestones/completion, and project budgeting.
• Proactively solves resource or technical challenges to ensure enhancement timelines and budgets are achieved.
• Develop and maintain IT infrastructure and operations budget.

Qualifications:

• Bachelor's Degree from an accredited college or university in Computer Science, Information Technology or a related technical field.
• 5 years' hands-on experience with Microsoft Azure and Infrastructure technologies as well as O365 and Exchange Administration.
• Familiarity with routers, switches, firewalls, and related hardware.
• Experience securing servers and other assets as well as remediating gaps identified in risk assessments.
• Experience managing or leading globally-dispersed teams and supporting a global and multi-cultural organization.
• Ability to think strategically and at the same time execute operationally with hands-on leadership style utilizing measurable KPIs.
• Demonstrated proficient knowledge of IT frameworks such as ITIL or COBIT and utilization of these frameworks when appropriate as aligned to capabilities of current organizational maturity.
• Proven communication and interpersonal skills within an international and multi-cultural environment.
• Demonstrated Project management experience and best practices providing oversight for multiple, concurrent IT projects.
  Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:
  
  https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
  
  Speedcast does not accept or retain unsolicited rsums or phone calls and/or respond to them or to any third party representing job seekers.

Working at Speedcast:
At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you're in the right place.
We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We're united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.
Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.
Top reasons why people love working at Speedcast:

• Our global presence - you get to work with clients and colleagues all over the world, in every continent
• Talented teammates - your co-workers are the best and brightest in the industry
• Industry leadership - be part of the latest advancements shaping the future of communications
• Ability to develop skills - work across departments to gain new skills and valuable experience
• Choose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects - every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:
https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Speedcast does not accept or retain unsolicited rsums or phone calls and/or respond to them or to any third party representing job seekers.