Harpeth True Value Hardware is a Retailer located in the heart of Franklin, TN. We are locally owned and operated and pride ourselves in serving our community. Our vision is to be a beloved institution that locals can rely on, and visitors must experience.

We are only able to accomplish this through our people and by living our core values of a commitment to excellence, being an amazing team, and are always Helpful. Our town, Franklin, has a wonderful small-town feel while still being so close to the “city”

Position Philosophy: The duties of the Store Manager position are to be performed by demonstrating and encouraging Harpeth True Values core values in order to achieve our vision of being the place that locals can rely on. The Store Manager position is responsible for the complete day-to-day operation of the store. The Store Manager is responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised and that every customer has an exceptional experience. The store manager is responsible for the growth and development of the management team and store associates.

Essential Duties and Responsibilities:

Sales & Operations Review store walks with store management team and staff to identify opportunity areas and correct all issues with a sense of urgency within 30 days following the evaluation results. Participates in the MOD responsibilities and ensures all management participates in the MOD schedule. Monitor inventory levels in conjunction with the team on a monthly basis to ensure the store maintains an accuracy level. Coordinate the overall daily supervision of retail staff to ensure that monthly sales performance goals are met, and company procedures are followed accurately. Delegate daily workload among associates to meet merchandising and visual presentation standards. Oversee the 90-day evaluation and monthly 1-2-1s process to provide feedback for improvement and growth opportunities. Assure all employee observations, zone checklists, and best practices are conducted. Responsible for setting merchandise plan to include monthly endcaps, hot zones, and seasonal flips and coordinates all merchandising on the floor. Responsible for the overall store calendar. Responsible for scheduling of staff. Responsible for hiring staff. Driving store sales through exceptional customer service, creative merchandising, and operational efficiency ensures all sales and monthly endcaps Manage and plan merchandising. Customer Service as The #1 Priority. This must be accomplished on a daily basis through coaching and monitoring of employee's performance and interactions on the sales floor. Regularly promote and teach the concept of "Every Customer Every Time" on the sales floor, leading by example and through coaching.

Use huddles and store meetings as the venue to communicate concepts. Respond immediately to all customer complaints and resolve them within 48 hours. Participate in all store meetings Budgets and Payroll. Monitor payroll on a monthly basis to ensure compliance with established budgets and take corrective measures as necessary. Control Overtime hours to meet the budget. Inventory Control Review retail inventory and overstock to reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.

Communications: keep store staff sufficiently informed about plans, projects, policies, and procedures, such that all staff members have an appropriate and positive level of buy-in to all levels of store operations Check communications received via email from corporate and/or customers at least once per day. Oversee all training requirements on a monthly basis for all associates (New-Hire orientation, on-the-job training, and vendor training). Hire, train, and develop retail staff with goals for growth and success in their positions, provide performance feedback, and recognize accomplishments. Conduct store meetings as needed to communicate store/company goals, and provide appropriate training to the staff. Utilize daily huddles to facilitate training topics and coach the staff. Actively participate in Safety Compliance and Housekeeping Maintain a high level of housekeeping throughout the store, both inside and out. Enforce safety policies and procedures; is a safety role model

Job Type: Full-time

Benefits:

• Flexible schedule

Experience level:

• 4 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person