Overview

Business Operations Associate

The Business Operations Associate is a key position within the Business Operations department, for Catholic Health Good Shepherd Hospice, supporting our patients, families, affiliates, and internal departments. The primary focus of this position is to execute the operational direction of the organization by supporting interdepartmental & affiliated partner coordination, internal/external customer service, data analytics, data entry, quality reviews, revenue-cycle support & documentation processing. It also includes continual learning and usage of all associated software programs, process improvement support, and escalation mitigation coordination.

This position responds to live-time situations and grievances, serves as a liaison, problem solves where applicable, triages phone calls; takes, forwards, and follows up on messages, as well as escalating issues through appropriate channels as needed. This position also includes: entering information accurately within an electronic medical record (EMR), tasking teams and departments per designated processes, compiling data, and following up with physicians, nurses, and support staff to process appropriate documentation timely. This position will serve as support, to execute and ensure operational decisions are implemented accurately and efficiently without unintended consequences.

Job Details

General Responsibilities:

* Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth

* Revenue-Cycle support, data analytics and report management

* Facilitates communication and provides information through the continuum of hospice care delivery

* Data entry, documentation processing, and quality review(s)

* Medical Supply and Durable Medical Supply (DME) support

* Answering and handling incoming calls in an efficient and friendly manner

* Serves as a point of contact for interactions with clinical team members, administrative associates, referral sources and patients/patient families

* Manages effective and timely documentation processes

* Physician and clinician follow up as needed

* Supports process improvement, implementing quality assurance processes, as well as tracking, and reporting on key metrics; using data driven approach

* Protects confidentiality of patient and Agency information through effective controls and direct supervision of clinical data

* Supports efforts to resolve technical and quality issues

* Supports the development, evaluation, and maintenance of tools (e.g. dashboards, reports, etc) to track, prepare and communicate data/information to various stakeholders

* Identifies opportunities and prioritized efforts to mitigate risk

* Accepts other duties as assigned to promote the accomplishment of organizational goals

Minimum Requirements:

Degree Requirements and Minimum Experience Required:

* Bachelor's Degree or equivelant experience required

* Analytical assessment, and project management experience preferred

* Customer Service experience a plus

* Hospice experience a plus

Skill Requirements:

* Problem solving, brainstorming and planning skills required. Strong quantitative and analytical abilities are essential

* Able to deliver clear and concise communications and to write clearly and effectively

* Ability to analyze, diagnose, suggest and implement process change

* Must possess a broad range of entrepreneurial talents and be success-driven/results-oriented in a complex and fast paced work environment

* Effective influencing, negotiation, relationship-building and communication (written and verbal) skills are essential with demonstrable sensitivity to communication in a complex environment, including ability to effectively and confidently interact with various levels of management

* Business analytic skills, including working knowledge of healthcare industry, operations and information systems desirable.

* Working knowledge and experience in database management is desirable. Familiarity with Excel, SmartSheet, EMR(s) and/or other applicable software

Salary Range

USD $23.00 - USD $28.00 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job, and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.