Job Title: Phone Operator

Job Location: Springfield, MA / onsite

Zip Code: 01111

Top 3/5 Skills: Phone Operator, incoming calls, transferring calls, telephone, switchboard

Additional Job Details:

Job Responsibilities:

• Operate communication systems, such as telephone and switchboard.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Route emergency calls appropriately.
• Relay and route written and verbal messages.
• Contact security staff members when necessary.

Role Characteristics:

• Possess strong written and oral communication skills.
• Exhibits exceptional Customer Service skills.
• Applies basic production, operational, administrative skills in procedures, techniques and/or equipment.
• Follows written or verbal instructions or procedures.
• Can apply knowledge to handle routine problems but often seeks guidance with unfamiliar situations.
• Routinely performs work of limited scope and authority to make decisions that instructions and procedures will allow.