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Novel Applications of Vital Information is Hiring a Business Process Consultant Near Dulles, VA
Clearance: Must have Active/Current Secret clearance and be able to obtain a TS/SCI clearance
Time Type: Full-Time, Daytime Schedule - Remote
Relocation Fees: No
Travel : No
Company Overview:
NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.
Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.
Novel Applications of Vital, Inc. (NAOVI) is an AA/EEO Employer Minorities/Women/Veterans/Disabled.
Job Description
NAOVI is seeking a qualified is seeking a Business Process Consultant (Systems Engineer) to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Primary responsibilities:
- U.S. Citizenship required.
- Must hold an active Secret clearance and be able to obtain a TS/SCI clearance.
- Must be able to obtain DHS program suitability prior to starting employment.
- Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes.
- Be a key member of an overall engagement team focused on delivering customer outcomes.
- Lead customer design workshops.
- Guiding customers in defining and refining business requirement for functional aspects of the solution •Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations.
- Contribute towards continuous improvement of leading practices.
- Growing and mentoring other members of ServiceNow and the partner ecosystem.
- 6 years of directly relevant experience.
- 2 years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning.
- Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
- Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective.
- Excellent communication and presentation skills.
- Experience in analyzing and recommending ITSM strategies based on business priorities.
- Excellent interpersonal skills, customer-centric attitude and experience working with diverse team.
- Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
- Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.
- Strong documentation and technical writing experience.
- Experience with Scaled Agile Framework (SAFe) knowledge and experience.
- Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align.
- Bachelor's degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.
- Agile software development methodology certification (e.g. SCRUM Master).
Job Summary
Full Time
$97k-118k (estimate)
05/01/2024
05/19/2024
novelapplications.com
Fredericksburg, VA
<25
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The following is the career advancement route for Business Process Consultant positions, which can be used as a reference in future career path planning. As a Business Process Consultant, it can be promoted into senior positions as a Business Process Optimization Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Process Consultant. You can explore the career advancement for a Business Process Consultant below and select your interested title to get hiring information.
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Quotes from people on Business Process Consultant job description and responsibilities
A business process consultant would generally report to project leader or manager .
02/12/2022: Salem, OR
The business process consultant strives to find more efficient ways of handling the processes that have been observed.
01/29/2022: Portsmouth, OH
A business process consultant analyzes and assesses various strategies and systems that a business uses.
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Business process consultants take these concepts from words to reality and help with business process optimization.
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Business process consultants will track and collect process data as part of their process consulting approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Business Process Consultant jobs
They ask questions about the most minute procedures to grasp existing processes and jot down their observations.
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Build consistent, easy-to-follow SOPs.
03/24/2022: Port Arthur, TX
Build a repeatable system for getting and selling clients.
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Complete a bachelor’s degree program.
04/18/2022: Rochester, MN
Outline the Business Objectives.
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