DTN is a customer focused company. Our customers include our residents, owners and team members we serve daily. We strive to deliver customer service through our Core Values. As a Service Manager, you play a vital role in our ability to meet these expectations. As the face of our company on a day-to-day basis to residents who live in our communities, our service department maintains the physical condition of each community. Your responsibilities will include leading a service team to exceed customer expectations and ensure asset preservation including, but not limited to, maintenance and preventative maintenance of all building systems, managing property annual operating budget, negotiating contracts for goods, services and replacements, training and creating accountability for your work team, completing resident work orders, maintaining community curb appeal and preparing homes for new move-ins. We do these activities with respect for each other and the DTN brand.

**Essential Job Duties:**

* Plan and direct the activities of the service team

* Hire, train and evaluate, and appropriately discipline all direct reports

* Provide regular recommendations for property needs, including but not limited to, capital replacements, deferred maintenance, systems needs and improvement to customer service related to the service department

* Schedule all repairs, move in turnover, capital projects to be completed pursuant to the annual operating budget and/or need

* Plan and execute daily, weekly and monthly strategy for maintaining customer service, work order completion, capital replacements, preventative maintenance, and site inspections

* Perform resident work orders daily ensuring the highest standards are maintained for the residents home and community

* Maintain property grounds through daily inspection, cleaning, maintenance, and preventative care

* Perform daily pool/spa inspections(in season) to ensure proper water chemistry and cleanliness of pool/spa area, and to ascertain needed repairs or improvements

* Maintain an organized, clean and safe work area

* Schedule and complete new move in turnover to include painting, cleaning and general maintenance

* Comply with all established site safety and hazardous communication standards

* Service and maintain independently all building systems and building components including electrical, plumbing, carpentry, drywall installation, and repair, HVAC systems, and appliances

* Perform regular site inspections to ensure the quality of service, asset upkeep and DTN standards for property maintenance are being adhered to

* Maintain accurate records for all work orders, preventative maintenance, and site inspections

* Demonstrate leadership in all interactions and in the performance of essential job duties

* Abide by all local, state and federal Fair Housing guidelines

* Maintain confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

* Perform on call as part of the on-call rotation

**Qualifications:**

* High school diploma and/or equivalent work experience

* 4 years experience as a maintenance repair technician, building contractor and/or trade school certificate of completion

* Expert in repairing apartment building systems and maintenance to all components including plumbing, electrical, carpentry, HVAC and appliances demonstrated through passing maintenance application testing

* HVAC knowledge and EPA certification required

* Previous supervisory experience preferred

* Positive attitude and good verbal and written communication skills

* The ability to communicate effectively and efficiently with residents, co-workers, supervisors, and vendors

* Reliable transportation to get to work and respond to on-call emergencies

* The ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently

* Availability to respond to after-hours emergencies and on-call work orders

* Basic tools required for maintenance

* Language skills: Ability to read and interpret directions, manuals, instructions, and company documents

* Ability to write for routine reporting and correspondence

* Ability to work a flexible work schedule any day of the week

* Proficient with the use of electronic devices including tablets and computers, including Microsoft Windows and Office products