Position purpose - Responsibilities/Duties/Functions/Tasks

The purpose of this position is to process foreclosure files and monitor deadlines to ensure the accurate and timely completion of the foreclosure timeline and to be a resource and support for other team members.Responsibilities include:

Following established procedures while moving loans through the foreclosure process.

·Remaining informed of new investor requirements.

·Working with supervisor/manager to resolve issues that may arise.

·Ensuring files are processed timely and deadlines are met.

·Assisting customers via phone and email with foreclosure accounts.

·Communicating to borrowers the options and requirements associated with the delinquent and foreclosure status, including sending appropriate letters.

·Monitor emails and respond timely and appropriately.

·Coordinating with borrowers, attorney’s, title companies, counties, and the corporate office to ensure foreclosure processes are completed timely.

·Obtaining and maintaining access to appropriate websites and portals required by investors throughout the foreclosure processes.

·Gathering and maintaining data on spreadsheets and in systems.

Qualifications (Essential Functions)

·Organizational skills

·Customer service skills

·Written and verbal skills

·Ability to keep abreast of all changes and adapt them into daily routine

Preferences

·Mortgage related experience is helpful, but not required

·Extraordinary attention to detail

·Ability to work and to deliver content under tight deadlines

·Ability to work independently

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

§Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

§Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.

§Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

§Ensure every action and decision is aligned with PRMI values.

§Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.

§Realize team synergies through networking and partnerships across PRMI.

§Embrace change; act as advocate and role model, promoting an approach of continuous improvement.

§Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.

§Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

§Work effectively as a team contributor on all assignments.

§Perform quality work within deadlines.

§Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.