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As a national portable X-ray company, We are currently seeking a proactive, customer-focused Junior IT Support Specialist to join our dynamic IT team. The ideal candidate will provide helpdesk support to our employees, both remotely and on-site, and contribute to the development of IT policies and procedures.
The right candidate will help to support not only, computers, but biomedical equipment as well.
Responsibilities:
1. Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues.
2. Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary.
3. Document all technical issues and resolutions within the ticketing system for future reference.
4. Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions.
5. Contribute to the drafting and implementation of IT policies and procedures.
6. Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems.
7. Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies.
Qualifications:
1. Degree in Computer Science, Information Technology, or a related field (preferred).
2. 1-2 years of experience in an IT support role, or equivalent combination of education and experience.
3. Strong knowledge of computer systems, networks, and operating systems.
4. Proficiency in problem-solving, with the ability to think critically and troubleshoot various technical issues.
5. Excellent communication skills, with the ability to explain complex IT issues in simple terms.
6. Experience with ticketing systems
7. Ability to work effectively in a team-oriented environment.
8. Biomedical equipment expereince/knowledge is preferred but not required.
Benefits:
We offer a competitive salary and benefits package, including health insurance, 401K, PTO, Our company values work-life balance and fosters a positive, inclusive work environment where continuous learning is encouraged.
Interested candidates are invited to submit their resume, along with a cover letter outlining their relevant experience and why they would be a good fit for this position.
PDI Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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aMWF4QZMP7
Full Time
$77k-99k (estimate)
05/04/2024
05/20/2024
pdihealth.com
BROOKLYN, NY
100 - 200
Private
SHAYA NOJOVITS
$10M - $50M
Retail
The following is the career advancement route for Junior IT Support Specialist positions, which can be used as a reference in future career path planning. As a Junior IT Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Junior IT Support Specialist. You can explore the career advancement for a Junior IT Support Specialist below and select your interested title to get hiring information.