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CUSTOMER SERVICE DIRECTOR
Shop LC is seeking an experienced and dynamic individual to join our team as a Customer Service Director. This role will be responsible for leading the company's customer service operations and ensuring customer satisfaction across all channels. The Customer Service Director will work closely with the executive team to develop and execute a customer service strategy that supports the company's overall goals and objectives.
JOB RESPONSIBILITIES
Individual Responsibilities
Managerial Responsibilities
SKILLS/EXPERIENCE
PHYSICAL REQUIREMENTS
ABOUT SHOP LC
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.
We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).
The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.
We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.
Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2031. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.
We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.
We live by and are inspired by our core values of Teamwork, honesty, commitment, passion, and a positive attitude, which form the basis of every decision we make.
Full Time
Retail
$168k-221k (estimate)
05/12/2024
07/20/2024
shoplc.com
Austin, TX
100 - 200
Retail
The job skills required for Customer Service Director include Leadership, Customer Service, Commitment, Project Management, Insight, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Director positions, which can be used as a reference in future career path planning. As a Customer Service Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Director. You can explore the career advancement for a Customer Service Director below and select your interested title to get hiring information.