The Guest Service Ambassador (GSA) is often our first point of contact. The GSA is responsible for ensuring the Wendella guest experience is a positive one. Mostly positioned throughout the docks, the GSA is required to stand, often on warm days, and occasionally on cold, wet pavement for hours at a time. The GSA will answer all questions about Wendella's tours and services as well as the Chicago Water Taxi. Guests will often look to the GSA to answer general questions about Chicago, which may include directions or activity recommendations. The GSA will also assist the crew and ticket office with lining up and boarding passengers, scanning tickets, keeping the dock clean, and occasionally transporting supplies weighing up to 50 pounds. The GSA will also assist with any other tasks that may be needed for the smooth operation of the dock. This fun, outdoor position includes heavy customer contact and requires standing and affords an opportunity to interact with guests from around the world. The GSA needs to move between our docks which requires ascending/descending stairs frequently.

Qualifications & Requirements:

- Must be 16 years or older.

- Ability to work outdoors where you are exposed to rain, snow, extreme hot and cold temperatures.

- Foreign language skills are a plus, but not required.

- Flexible or open availability. May be required to work evenings, weekends, and/or holidays.

- Must be friendly, outgoing, and enthusiastic!

- Prior customer service experience is a plus.

- Hotel/Hospitality/Tourism industry experience is a plus.

*Successful candidates who are 18 years or older are required to complete a criminal background check prior to an offer of employment. 

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