Qualifications/Skills

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Writes clearly and informatively.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
• Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Approaches others in a tactful manner; Follows through on commitments.