Description

Job Summary: We are seeking a dynamic and customer-oriented Sales Associate to join our hardware store team. Experience or strong knowledge of hardware, construction, or related industries necessary. This position is part-time and weekend work is required.

As a Sales Associate, you will be responsible for assisting customers in finding the right hardware products, providing product information, processing transactions, and ensuring a positive shopping experience. Your exceptional communication skills and in-depth knowledge of hardware products will play a pivotal role in driving sales and customer satisfaction.

This position offers opportunities for growth and advancement within our organization. If you possess a passion for customer service and thrive in a dynamic retail environment, we encourage you to apply.

Primary Responsibilities:

• Customer Assistance: Greet customers with a warm and friendly demeanor, inquire about their hardware needs, and offer knowledgeable advice and recommendations to help them find suitable products.
• Product Knowledge: Develop a thorough understanding of the hardware store's inventory, including tools, building materials, plumbing supplies, electrical products, and other hardware items. Stay updated on new products and industry trends.
• Sales Generation: Proactively engage with customers to understand their project requirements and upsell additional products or accessories that align with their needs.
• Merchandising: Ensure products are well-organized and appropriately displayed on shelves. Restock merchandise as needed and maintain a clean and tidy store environment.
• Cash Handling: Efficiently process customer transactions using the point-of-sale (POS) system and handle cash, credit card, and other payment methods accurately.
• Returns and Exchanges: Handle returns and exchanges in accordance with store policies, ensuring customer satisfaction while adhering to guidelines.
• Inventory Management: Assist in managing inventory levels, conduct periodic stock checks, and notify management when products need to be reordered.
• Customer Service: Address customer inquiries, complaints, and returns promptly and professionally, aiming to resolve issues to their satisfaction while adhering to store policies.
• Safety Compliance: Promote a safe shopping environment by following all safety protocols, including the proper use of equipment and handling hazardous materials.
• Team Collaboration: Work collaboratively with other sales associates, cashiers, and store management to best assist customers and maintain a positive store atmosphere.
• Training: Participate in ongoing product training sessions to enhance product knowledge and improve sales techniques.

Note: This job description is intended to convey information essential to understanding the scope of the available and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with the role.

About Oil & Gas Equipment/O&G Hardware: We are a customer-driven organization that has been in operation for over 65 years due to our dedication to professionalism and a smile. We are deeply rooted in the communities we serve and believe in building relationships that defy time. Our core values of commitment to the customer, integrity, and attention to detail have allowed us to be a go-to for the Oil and Gas Industry and do-it-yourselfers throughout the Four Corners states of New Mexico, Utah, Colorado, and Arizona. Oil & Gas Equipment/O&G Hardware is more than a retail location offering high-quality products, we are a big family where customers feel welcome, taken care of, and cherished.

Requirements

Experience, Education and Certifications Desired:

• High school diploma preferred, but not required.

Other Desired Skills/Qualifications:

• Experience: Prior experience in a retail sales role, preferably in a hardware store or home improvement setting, is desired but not mandatory.
• Product Knowledge: Knowledge of hardware products and their various applications, as well as an ability to quickly learn about new products.
• Customer Service Skills: Excellent interpersonal and communication skills to interact effectively with customers and deliver exceptional service.
• Physical Stamina: Ability to stand/walk for extended periods, lift heavy objects, and perform physically demanding tasks when restocking merchandise or assisting customers with heavy items.
• Adaptability: Willingness to work flexible hours, including early evenings (until 7:00 pm), weekends, and holidays.
• Technology Proficiency: Comfortable using a computerized POS system and other retail-related software.
• Problem-Solving: Quick thinking and resourcefulness in addressing customer inquiries and resolving issues.
• Lift and carry items up to 25 pounds. Use a hand-truck or other resource to move/carry heavier items.