Position Title: Part Time  Dispatcher - Contract role

Location: Aurora, IL or Remote/Work From Home

Compensation: 

• $25 per hour

Hours & Schedule:

• 15-30 hours per week covering shifts during nights (7pm-7am CST) and weekend days/nights (Sat-Sun)
• Flexible days & hours
• 6 month contracted position, perm potential

About Aftermath

With almost 50 regional offices and more than 75 mobile units located across the country, we are the nation’s premier biohazard remediation and trauma cleanup company. For over 25 years, we have provided professional and compassionate services to more than 30,000 families, communities, and businesses after traumatic events. We are dedicated to providing emergency rapid response 24/7/365, so we’ll be there whenever and wherever our customers need us.

Job Overview:

Dispatchers serve as empathetic customer advocates & primary point of contact in a fast-paced, team-oriented office environment. This role takes inbound calls to schedule on-site assessments, walks customers through the biohazard remediation process, communicate with and dispatches our field crews, sets up jobs for success, and supports our field operations team. 

Dispatcher Primary Responsibilities:

• Field incoming calls and provides information regarding service offerings/process to potential customers
• Schedule appointments, determine appropriate crew, and dispatch crew to the job site
• Audit job files & call quality
• Other duties as needed and assigned

Basic Qualifications:

• 2 years customer service, sales, or other experience
• At least 18 years of age or older
• B.A. or B.S degree preferred, not required
• Available 15-30 hours per week
• Ability to work under pressure in a fast-paced, team-oriented office environment & via phone
• Outstanding organizational skills with strong attention to detail
• Proficient computer & related technology skills

Applicant policy: https://www.servicemaster.com/california-applicant-privacy-notice/