About Behavior Genius

At Behavior Genius, we provide a wide variety of supportive services for individuals with special needs. We provide direct behavioral treatment across home, school, center, and community environments all throughout the Southern California Inland Empire and High Desert. Behavior Genius as an organization has a huge heart for people. 

Our commitment to delivering direct services that are individualized, goal-oriented, and data-driven. Our ultimate goal is to work collaboratively with our clients to help each individual achieve more. YOU can be a part of this change! By joining our team, you'll directly impact the lives of the people we serve. 
WHAT YOU’LL DO
The Intake Coordinator is responsible for providing services that support multiple functions in the Intake Department. This position plays a key role in the success of the organization by providing exceptional customer service to clients, under the direct supervision of the Director of Operations. This position will require support of the intake process to include communication with our families; collecting department data; and ongoing follow up. The Intake Coordinator will also ensure quality of care by way of conducting Quality Assurance contacts.

• Manages incoming client service inquiries by contacting families, answering questions, and scheduling follow-up meetings, including Center Tours conducted by our Director of Operations.
• Conducts daily reports from funders on incoming referrals and inputs client information into designated systems.
• Inputs all authorizations, including re-authorizations, into corresponding client portals by the funder.
• Scheduling Initial Review appointments with the Director of Operations.
• Submits referral requests to the Regional Clinical Director based on client needs.
• Conducts Quality Assurance audits by outreaching to families to ensure quality of care; follows up with Clinical Teams accordingly.
• Follows up with clients as needed, including former clients, to identify opportunities for reservice.
• Gathering all departmental data as required by the Director of Operations.
• Shadows and/or facilitates Intake Reviews as directed by the Director of Operations.
• Audits Service Maps, Client Active Count, and other measurables for accuracy.
• Provides responses to client inquiries.
• Collaborates with other departments regarding authorizations and Quality Assurance.
• Performs other duties as assigned.

WHAT WE’D LIKE YOU TO HAVEExperience Requirements
Minimum: 

• 1 year experience in a related field

Preferred:

• 2 years’ experience in compliance/ risk management 

Education Requirements

• High School Diploma or GED (required)
• Associates Degree in a related field (preferred)

Required Skills

• Bilingual in English/Spanish (preferred)
• Ability to learn basic computer programs and processes
• Excellent phone manners
• Advanced communication and organizational skills
• Multi-Tasking
• Attention to Detail
• Basic understanding of Google Office Suite (i.e., Docs, Sheets, GMail)
• Sales Experience
• Customer Service

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, talk, use repetitive motion, type, and hear. The employee is frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead. The employee must occasionally lift and/or move up to 20 pounds.
 

WHAT YOU’LL LOVE ABOUT BEHAVIOR GENIUS

• Paid Training: Initial and ongoing paid training and supervision. 
• Competitive Pay: Pay raise opportunities! Plus, automatic pay increase after obtaining an RBT certification.
• Opportunities for Career Advancement: Join a great team that is dedicated to your personal and professional growth and development. Ask about our Clinical Career Pathway.
• BHCOE Accreditation: This recognition highlights our dedication to continuous improvement in applied behavior analysis. BHCOE Accreditation is a trusted source that recognizes top-performing behavioral health providers for clinical quality, consumer satisfaction, and staff qualifications. Read more here.
• Our Community! Behavior Genius is committed to building a culture of inclusivity, belonging, and friendships for all of our staff.
• Our Team! Any company's ultimate win is creating a safe and empowering workplace that raises empowered people. We will continue to raise the bar in the name of diversity for our staff and for the families that we serve.
• Our Environment! We celebrate success and believe in transparency and teamwork to get us there. Learn more here or check out our Great Places to Work Certification.
• Professional Development: Gallup Strengths Coaching is a program that focuses on doing what you naturally do best and navigating your strengths in the workplace. Learn more here. 
• Our Values: Mission-Focused, People-Obsessed, Strengths-Based, and Results-Driven. 

Behavior Genius is an equal-opportunity employer. We support and encourage diversity. Learn more about what it means to be an Equal Opportunity Employer. Additional information can be found here.

All staff must demonstrate the legal right to work in the United States. All applicants offered a role must also pass a background check.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email careers@behaviorgenius.com or call (909) 749-5204 x 120 with the nature of your request.