Title: Universal Banker I

Reports to: Branch Manager

FLSA Code: Non-exempt

Pay Grade: 15

Overview:

Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed

Essential Duties:

• Promote and maintain positive relations with all contacts, customers and potential customers
• Perform as a team member in allocating and coordinating the work flow
• May train new employees and answer co-worker questions
• May be responsible for bank opening/closing
• Teller transactions
• Open and Close Vault
• Promote, explain, and sell all banking products
• Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Ensure proper customer information is collected and OFAC verification is performed before opening an account
• Perform Risk Rating Assessment and Due Diligence for all customers.
• Maintain and update customer information
• Monitors and reports suspicious activity to the BSA Officer

Competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Includes appropriate people in decision-making process.
• Motivation - Measures self against standard of excellence.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Education/Additional Training or Certifications:

• High school Diploma or equivalent

Previous Work Experience:

• Previous Customer Service Experience
• Previous Teller experience preferred

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before customers or employees of organization
• Bilingual skills preferred

Work Environment:

• This job operates in a professional work environment.
• The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

• Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans, Disabled Persons, Sexual Orientation, and Gender Identity

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.