Reports to Retail Team Lead

Essential Duties and Responsibilities

• Greets and acknowledges customers as they enter the retail store
• Provides a positive experience for each customer specific to their needs
• Assists customers in locating merchandise
• Supports the team in meeting monthly sales goals
• Processes sales transactions accurately at the registers
• Maintains the store’s appearance by straightening, cleaning, replacing signage
• Restocks product using proper inventory rotation
• Adheres to all safely, food and workplace regulations, procedures, and policies
• Communicates consistently and clearly with their retail team, shift leads, and managers
• Reports to work on time or notifies the lead in charge by email and phone in advance of absence or tardiness
• Performs additional tasks and responsibilities, as necessary

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.

Minimum job requirements

• 1-2 years of experience in a retail related field
• Strong verbal skills
• Ability to respond to all customer requests with exemplary service.

• Ability to multitask in fast paced environment.

• Ability to function independently.
• Flexible schedule availability including evenings and weekends.

• Engages positively with both internal and external customers.

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how their role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meet deadlines
• Learns from mistakes, is receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Is community minded – gets involved, volunteers

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements
  1. Ability to remain standing for extended periods of time.
  2. Ability to work at a computer for extended periods of time.
  3. Ability to lift up to 50 pounds.
• Work environment
  1. Fast paced retail work environment that can be noisy at times

Safety

• Understands that safety is the responsibility of everyone at the organization
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same

Environment

• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
• Educates oneself on KAB environmental campaigns
• Strives to continually improve and implement new processes to reduce our environmental impact

Uniform

• Name Tag (provided)
• Apron (provided)
• Tee shirt (provided)

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.