Essential Duties and Responsibilities

• Greet customers warmly and ascertain their needs. Provide product information, answer inquiries, and offer recommendations. Assist customers in locating merchandise and making purchasing decisions.
• Strive to deliver exceptional customer service at all times. Address customer concerns or complaints promptly and professionally. Build rapport with customers to enhance their shopping experience and foster repeat business.
• Operate cash registers and POS systems to process transactions accurately and efficiently. Handle cash, credit, and other forms of payment securely.
• Ensure that merchandise displays are visually appealing and fully stocked. Monitor inventory levels and assist with restocking shelves, straightening, and cleaning as needed. Participate in periodic inventory counts and assist with inventory management tasks.
• Support the team in meeting monthly sales goals by actively engaging with customers to drive sales and meet established targets.
• Adheres to all safety, food, and workplace regulations, procedures, and policies.

Experience and Education

• 1-2 years of experience in a retail or related field.
• Proficiency in operating cash registers and POS systems.
• Baking knowledge a plus.
• Experience in a fast-paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Competencies

• Customer Service Skills: Strong interpersonal and communication skills. Ability to provide exceptional service and resolve customer issues.
• Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining a positive and collaborative attitude
• Attention to Detail: Ensure orders are accurate and well presented. Maintain a clean and organized work environment.
• Reliability: Punctuality and consistency in attendance. Ability to work flexible hours, including weekends and holidays.
• Teamwork: Collaborate effectively with coworkers to achieve common goals.

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements
• Ability to remain standing for extended periods of time
• Ability to lift to 25lbs
• Repeat the same movements
• Use hands to handle, control, or feel objects, tools, or controls.
Frequently walk, stand, or stoop, bend at the waist and reach at or below the shoulders.

• Work environment
• Fast-paced Cafe and Retail environment
• While performing the duties of this job, the employee regularly works in an indoor cafe environment with exposure to the sound and temperature of espresso machines as well as cleaning products. Employees may also work around knives, slicers and other sharp objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation as well as customer traffic.
  Safety
• Understand that safety is the responsibility of everyone at the organization
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions, and correcting these conditions immediately
• Engages in safety and compliance training programs and encourages 100% team participation in the same.

Supervisory Responsibility

• N/A

Travel

• N/A

Environment

• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle

Uniform

• Footwear must be closed-toed, non-slip shoes
• Socks must be worn
• Long pants, skirt or shorts
• Clean King Arthur Baking T-shirt (provided)
• Name Tag (provided)
• Clean black apron (provided)
• Hairnet and hat must be worn (provided)
• Gloves

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.