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About Us:
At Keating Jones Hughes, PC, we have been helping to shape healthcare and tort law in Oregon for more than 25 years. We defend professionals, hospitals, and public-service entities with a focus on medical and hospital liability. Our Portland defense firm is hard at work, and we are looking to add a part-time Help Desk Technician to join our team. KJH offers a competitive salary and a comprehensive benefits package. We welcome all applicants and provide a workplace in which employees are included, respected, and valued. Salary depends on qualifications and experience.
Come join our team!
Job Duties:
● Ensure proper computer operation for end users by documenting, prioritizing, troubleshooting and resolving help desk requests, and completing maintenance or other administration tasks as assigned
● Work closely with all levels of attorneys and staff as well as IT vendors to resolve hardware and software issues
● Use diagnostic and help desk request tracking tools, communicate with end users, train users on basic system and computer functions, and escalate issues to IT Director when needed
● Perform hardware/software installations
● Assist in maintaining inventory of all equipment, hardware, software and supplies
● Maintain and support audio/video conferencing systems
● Follow up with users to ensure positive resolution of tickets
● Ability to lift 40 pounds
● Serve as backup to Office Services personnel as needed
● Assist with other projects as requested
Qualifications:
● Proficiency in common computer hardware, Microsoft Windows, Microsoft Office
● 1 year relevant experience or relevant schooling required
● Prior IT experience in the legal industry preferred
● Knowledge of legal software a plus
● Ability to multitask in a fast-paced environment with attention to detail
● Ability to work with all levels of attorneys and staff with professionalism, patience and diplomacy
● Consistent demonstration of good judgment and cognitive thinking
● Ability to prioritize tasks, manage time and consistently deliver high quality work.
● Take initiative and be self-managing
● Willing to contribute to a team-oriented environment
● Strong communication skills and ability to follow written and verbal instructions
● Available for overtime as needed
This is a nonexempt position that is scheduled to work 9:00 a.m. to 1:00 p.m. Monday through Friday (20 hours per week) – there is some flexibility in the work schedule. THIS POSITION IS IN THE OFFICE 5 DAYS PER WEEK, THERE IS NO REMOTE WORK AVAILABLE FOR THIS POSITION.
Part Time
$52k-64k (estimate)
05/07/2024
05/20/2024
keatingjones.com
Portland, OR
50 - 100