Under the supervision of a member of the leadership team, the Relief Staff will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services and maintaining a safe and positive environment. Duties include supervision of youth in accordance with facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promotion of a therapeutic environment, accurate, timely and consistent data collection, and data entry. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

• A High School Diploma or equivalent and two (2) years’ of experience working with high-risk, adolescent populations in a shelter, residential, or transitional housing environment; or an equivalent combination of education and experience OR A Bachelor’s degree in social work or psychology with experience working in a shelter environment is highly desired; or two (2) years’ of college in psychology, sociology or social work or a related field and some experience working with high-risk adolescent population.
• Lived experience reflective of the youth we serve encouraged but not required.
• Abe to connect and work effectively with a diverse, resistant street youth population.
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth.
• Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults.
• Provide services that are trauma informed, appropriate, and effective.
• Problem solving skills (multi-tasking, assessment, organization, and prioritization).
• Team oriented and able to coordinate with various departments and staff.
• Understanding of the provision of and commitment to trauma informed care.
• QMAP certified or eligible for QMAP certification.
• Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Ability to pass a federal and state background checks, as well as a pre-employment TB Screening.

• Accurately document admission record and record actual services received by clients or tenants.
• Collect and maintain accurate data on an ongoing basis.
• Document relevant and significant events that occur during the shift in the Communication Log
• Maintain clear and effective communication with other staff regarding clients or tenants.
• Limited case management responsibilities will require maintenance of thorough and accurate files.
• Provide milieu supervision and work to ensure the safety of the youth and their environment.
• Assure that youth maintain cleanliness of the shelter environment.
• Provide direction and support to youth on the completion of daily chores and other milieu activities.
• Maintain a welcoming presence; and support youth who come into the shelter.
• Collect and record necessary intake information to reflect the needs of clients.
• Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up.
• Facilitate group activities and discussions.
• A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials).
• Crisis intervention with current clients.
• Crisis intervention phone counseling, as needed.

• Salary Range: $24.02.
• This position does not offer benefits.