SUMMARY: This position is responsible for providing high quality skin care treatments including facials with microdermabrasion, waxing and body treatments while demonstrating a thorough knowledge of skin care esthetics.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:

• Complete consultations with spa guests to determine skin care treatment needs.
• Promote the spa treatments, services, and retail as well as programs, promotions and/or discounts available. Upsell services when appropriate.
• Discuss, recommend, and sell skincare products to clients to continue their skincare regimen at home.
• Provide consistent professional skincare and waxing services in accordance with BGV Spa protocols and accepted state certification practices.
• Sanitize workstation after every client stock assigned workspace and participate in general office and spa cleaning as needed.

• Complete administrative duties such as keeping up with email correspondences, responding when appropriate, maintaining accurate time clock records, requesting time off via our time-keeping system, and general communication requests via email.
• Ensure that used linens and trash are placed and bagged in appropriate areas.
• Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.

• Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request, always considering what the guest or owner deems appropriate.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Wear a proper uniform and name badge and always adhere to Company appearance standards.
• Attend and participate in company-wide training sessions and department staff meetings.

MARGINAL DUTIES: Functions that are not considered essential to the job:

• Inspect the locker rooms for dirty laundry and restock amenities as needed. Transport dirty robes to the dirty linen closet.
• Perform other duties as assigned.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
CERTIFICATIONS / LICENSES / EXPERIENCE: Must have a Certificate of Completion in Esthetics or Skincare from an accredited Cosmetology School in the US as well as an active Estheticians License issued by the State of Colorado Department of Regulatory Agencies (DORA), Division of Professions and Occupations. Six months to one-year upscale spa experience preferred.
COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all spa products and services applicable to the position * Demonstrate strong listening skills and possess the ability to receive all types of customer feedback * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Approach others in a tactful manner * Remain calm and empathetic in situations that can be challenging * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Stay informed on the company, home department, ski resort and town developments and communicate to others when necessary * Strive to build knowledge and skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.
COMPUTER EXPERIENCE : Ability to operate a personal computer to check work email and accurately record time worked, in the correct department, using the Company timekeeping system.
LANGUAGE ABILITY : Ability to speak, read, write, and interpret in English. Ability to read and interpret business correspondence, memos, safety rules, operating and maintenance instructions and procedure manuals. Ability to write business correspondence and speak effectively before spa guests, outside vendors, other employees of the organization and the public.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to calculate figures and amounts such as rate, discount, commission, and percentage.
REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Perform repetitive motions of the arms (elbows, wrists, hands, and fingers) over 2/3 of the time.
• Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time.
• Reach with arms over 2/3 of the time.
• Sit over 2/3 of the time.
• Speak and listen over 2/3 of the time.
• Stand, walk, stoop, kneel, crouch and crawl under 1/3 of the time.
• Push against something, with force, using upper extremities to thrust forward, downward, or outward under 1/3 of the time.
• Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
• Sit at a computer terminal for less than 1/3 of the time to check work email.

• Lift between 10 - 25 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity, and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

• Humid conditions (non-weather), and fumes from aromatherapy oils and body scrubs over 2/3 of the time.
• Spa, office, and administrative environment over 2/3 of the time.
• Hazardous chemicals over 2/3 of the time.
• Pets and pet dander in and around the pet friendly resort.
• Moderate noise.