As a Customer Service and Sales Representative, you'll play a crucial role in ensuring that computer systems run smoothly for our customers. Your expertise will be essential in diagnosing, troubleshooting, and repairing both hardware and software issues. We're seeking someone who combines technical know-how with exceptional customer service skills.

Why Join Us:

• Hourly pay, starting at $15 - $16 per hour, plus uncapped bonuses and commissions (earn approximately an extra $800 per month through bonuses and commissions).
• Career advancement opportunities.

Responsibilities:

• Identify and resolve hardware and software problems efficiently.
• Provide timely solutions to technical issues faced by customers.
• Explain complex technical concepts in a simple, non-technical manner.
• Offer recommendations for problem resolution.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix by Asurion quality standards.
• Maintain accurate records of repairs and fixes for future reference.
• Greet customers warmly and maintain a positive work environment.
• Answer phone calls professionally and courteously.
• Exceed customer expectations through the "serve, solve, and sell" approach.
• Keep track of all devices and safeguard store stock.
• Utilize the point-of-sale system to maintain real-time customer information and repair status.
• Set up hardware, install, and configure software and drivers.
• Maintain and repair technological equipment (e.g., routers) and peripheral devices.

Qualifications:

• Proven technical, problem-solving, and analytical abilities.
• Proficiency in Microsoft Office.
• Experience with repair of computer hardware and software.
• Experience in soldering (preferred but not required).
• Familiarity with internet security and data privacy principles.
• Outstanding customer service skills.
• Strong written and oral communication abilities.
• Exceptional organizational skills.
• Maintain cleanliness of the store at all times.

Preferred Qualifications:

• A Certification.
• Wise Certification.
• Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics.
• Previous experience working at a retail electronics store.
• Flexibility for variable retail schedules.
• Pass background checks: criminal record, driving record, and drug test screening.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

On Demand Services LLC dba uBreakiFix by Asurion is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.