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Member Service Specialist
$42k-51k (estimate)
Part Time | Banking 0 Months Ago
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University Credit Union is Hiring a Member Service Specialist Near Moraga, CA

POSITION DESCRIPTION

Position Title: Member Service specialist

flsa Status: Non-Exempt

Department: 500, Member Services Salary grade: 6

Position Reports To:Assistant Manager and/or Manager

POSITION PURPOSE/STATEMENT

Delivers on University Credit Union’s CHAMPION Values to engage in behaviors that create member and team member loyalty.

This individual will provide service by accurately completing transactions and providing account information to members. Follows cash/transaction guidelines to safeguard credit union and member assets. 

Essential Job Functions:

  • Delivers face-to-face/phone/digital channel service to members requesting account assistance.
  • Provides consultative services to members regarding credit union products and services or refers members to the appropriate team member to assess the member's needs, address their concerns and gain agreement.
  • Processes member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing member requests with sense of urgency.
  • Performs other related duties as assigned or requested.

Requirements:

  • Must be a team player and collaborate with others.
  • All team members must adhere to regulatory, compliance, and organizational guidelines.
  • The expectation of this role is to graduate into the Member Wellness Coach position within 6 months of employment. The minimum expectation for graduation includes mastering basic roles in the following areas: account servicing, products and services, and demonstrating member advocacy.

Education:
 Minimum High School Diploma or G.E.D. required.

Experience:
 Minimum 0 to 1 year of related experience required.

University Credit Union is an Equal Opportunity Employer

Job Summary

JOB TYPE

Part Time

INDUSTRY

Banking

SALARY

$42k-51k (estimate)

POST DATE

05/23/2023

EXPIRATION DATE

05/27/2024

WEBSITE

ucreditu.com

HEADQUARTERS

SALT LAKE CITY, UT

SIZE

100 - 200

FOUNDED

1956

CEO

PHIL JANOVAK

REVENUE

$50M - $200M

INDUSTRY

Banking

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About University Credit Union

University Credit Union was established in 1956 on the campus of the University of Utah in Salt Lake City. The Credit Union provides low rate loans, deposit products & a wide variety of member services. It has 16 branches in Salt Lake & Davis Counties, including 4 on the U of U campus. It's Better Here University Federal Credit Union is a values-based, full-service financial cooperative serving the needs of close to 100,000 member-owners and their communities in Salt Lake and Davis Counties. Our History Originally established to serve the employees of the University of Utah, the Credit Union l ... ater added alumni and students to its field of membership. In 2004, UFCU expanded to serve anyone who lives, works, goes to school, worships, or volunteers in Salt Lake County, and relatives of those who qualify. Today, UFCU serves close to 100,000 members. University Credit Union was started by a small group of professors at the University of Utah in July 1956. Founding member Dr. Roland Stucki, Chairman of the Finance Department, said, "No single person can take credit for organizing and developing the successful University Credit Union. It was a team effort where different individuals made substantial but different contribution to its success." Dr. Stucki and eleven others signed the original charter. Not a member of University Credit Union yet? Here are some reasons to join: Member-owned - Were owned by our members, so our only purpose is to serve you Local to Utah - We care about, serve in, and invest in our local community Loyal to You - The decisions we make are to serve you, our members, not a for-profit board More
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