Beaumont Independent School District

Job Description

PRIMARY PURPOSE:

The Clerk Receptionist position represents the first point of contact for staff, visitors and patrons who call or the transportation department. As such, the individual in this position must be prepared to handle a wide range of inquiries and requests and have the ability to effectively communicate information over the phone, in writing and face to face. This position is a blend of customer service and clerical work. This position supports the administration and staff and facilitates communication throughout the transportation department.

QUALIFICATIONS:

Education/Certification:

• High school diploma or GED

Special Knowledge/Skills:

• Ability to operate a multi-line phone system
• Ability to treat district employees and/or patrons in a patient and tactful manner
• Ability to communicate well with people by phone, face to face and in writing
• Proficient skills in keyboarding skills and computer usage
• Effective organization, communication, and interpersonal skills
• Ability to follow verbal and written instructions
• Ability to speak Spanish desired, but not required
• Ability to work independently and as part of a team
• Ability to multitask

Experience:

• One year experience in public education environment preferred

MAJOR RESPONSIBILITIES AND DUTIES:

Reception and Phones:

• Receive and direct all incoming calls, transfer to appropriate staff and/or take reliable messages.
• Assist public, staff, and students as needed.
• Answer general questions from the community
• Maintain visitor logs and issue visitor passes.
• Sort, distribute and deliver mail, messages, and fax documents.
• Assist with preparation of materials for mailing, including preparing labels, stuffing envelopes, etc.
• Make and log all long distance calls.
• Report all telephone repairs as needed.
• Greet all visitors and direct to appropriate areas.

• Sign for all merchandise from U.P.S. and mail carrier.
• Learn to program phone.
• Cooperate fully with colleagues in shared responsibilities.
• Provide clerical assistance as needed.

Other

• Maintain confidentiality.
• Be a positive role model.
• Demonstrate a positive attitude toward life, stakeholders and students.
• Display punctuality, congeniality, dependability, and efficiency.
• Display exemplary ethical and moral behavior.
• Show tolerance for peer differences and promote harmony.
• Share experiences, ideas, and knowledge with peers.
• Seek advice and counsel when needed.
• Perform duties in a professional, ethical, and responsible manner.
• Perform other duties as assigned.

EQUIPMENT USED:

• Multi-line phone system, Personal computer, typewriter, printer, copier, fax machine, and calculator

WORKING CONDITIONS:

Mental Demands

• Ability to treat employees or patrons in a patient and tactful manner
• Maintain emotional control under stress
• Ability to work with frequent interruptions

Physical Demands

• Must be able to remain in a stationary position 90% of the time
• Must be able to frequently communicate with students, staff and patrons and be able to exchange accurate information in these situations.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Moderate lifting, carrying, pushing and/or pulling
• Constantly operates a computer and other office productivity machinery, such as copier, fax machine, calculator, etc.
• Significant fine finger dexterity
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Demands

• Normal office environment

**The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49. 00 will be charged for fingerprinting.

The above statements describe the general purpose and responsibilities assigned to the job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.