The Customer Service/Production Specialist II is knowledgeable in all areas of printing and the following, so that they can consult with customers: wide format printing, design and design programs, billing software such as QuickBooks, and other consultation tools. The Customer Service/Production Specialist’s time will be spent working directly with customers, either in person or through email or phone communications. This particular position has an emphasis on graphic design to be able to lay out files to be ready to print. They may also be called on to process orders in our Production Area.

The Customer Service/Production Specialist II will manage the workflow of printing orders from start to finish through: writing up tickets, preparing invoices, assigning them to a technician for production, quality checking and contacting customers for pickup or delivery, marking the orders complete in the system, and occasionally taking payment at the register for the order. They will report to the Customer Service Manager. They may also be called on to process orders in our Production Area.

Other essential duties include: greeting customers, assisting them with copies, consultation on print orders, determining print readiness of files, consult with Customer Service Manager on deadlines, contacting customers throughout process of order.

High school diploma or equivalent education. Must have 1 year of experience in a customer service position, preferably in a copying or printing field.
Excellent verbal and written communication skills.

Ideal candidate must have: a positive and friendly approach to people, an ability to meet deadlines in a fast paced work environment, a great attention to detail, and must be flexible with workflow changes. The ideal candidate for this position must also have some design skills with the Adobe Suite (Illustrator, Photoshop, InDesign, and Acrobat)

Experience is required with: using copiers and printers, utilizing the Adobe and Microsoft suites of software, utilizing billing programs such as QuickBooks, working closely with customers and their behaviors which could range from extremely happy to extremely upset.

Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

Helping in the production area if needed. Keeping the customer service area of Printing Services clean and organized.

Salt Lake Community College may complete a criminal background check on the finalist.

Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.