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JOB DESCRIPTION
As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.
Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track.
This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.
JOB LOCATION
Remote (United States)
JOB HOURS and COMPENSATION
Part-time
$18.00/hr
Benefits provided for Part-time employees
Weekday and weekend availability required: 9:00 am - 8:00 pm ET
Flexibility is encouraged, and we try to be flexible with scheduling in return.
REQUIRED SKILLS
Excellent customer service skills
Ability to simplify information and communicate effectively, verbal written
Strong time management skills
Positive attitude and sensitive to member needs, extremely empathetic and patient
Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
Self-motivated and goal oriented
High degree of professionalism and collaborative attitude
Ability to problem solve effectively
High degree of attention to detail
Bilingual, English and Spanish is a plus
BENEFITS
Benefits for Part-Time employees include 401(k) and PTO.
Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Part Time
IT Outsourcing & Consulting
$55k-68k (estimate)
10/05/2023
07/11/2024
wellthapp.com
BROOKLYN, NY
50 - 100
2014
MATTHEW LOPER
<$5M
IT Outsourcing & Consulting
The job skills required for Member Support Specialist (Part-time) include Customer Service, Scheduling, Attention to Detail, Communicates Effectively, Time Management, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Support Specialist (Part-time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Support Specialist (Part-time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Support Specialist (Part-time) positions, which can be used as a reference in future career path planning. As a Member Support Specialist (Part-time), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Specialist (Part-time). You can explore the career advancement for a Member Support Specialist (Part-time) below and select your interested title to get hiring information.