The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area. Hourly wage starts at $14.00 an hour.

Education & Experience

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive & upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented, & be able to problem solve in order to effectively deal with internal & external customers.
• Must be able to convey information & ideas clearly.
• Must be able to evaluate & select among alternative courses of action quickly & accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying & solving problems as necessary.
• Must be effective at listening to, understanding, & clarifying the issues raised by co-workers & guests.
• Must be able to work with & understand financial information & data, & basic arithmetic functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, & dividing.
• Ability to read, comprehend & write simple instructions and/or short correspondence & memos.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions interpret information & deal with abstract variables for unique or unfamiliar situations.
• An operational knowledge of Microsoft Office suite.
• Must be willing & have the ability to work a varied schedule that may include evenings, nights, weekends, & holidays.
• Holds an understanding of hotel products & guest services (i.e. lifestyle, full service, resort, etc.).
• Ability to participate in the creation of an enjoyable work environment.

Job Duties & Functions

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner
• Understanding of hotel products and guest services
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond
• to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to perform job function with attention to detail, speed and accuracy

Physical Requirements

• Standing: Remaining upright on ones feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.
• Finger dexterity/grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers & palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of the fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, & having the ability to receive information through oral communication.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Vision: Employee is required to have close visual acuity to perform an activity such as: preparing & analyzing data & figures; determine accuracy, neatness, & thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
• Lifting: Raising objects up to 10 lbs. from a lower to a higher position or moving objects horizontally from position to positions.

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Restaurant type:

• Café
• Coffee shop
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend

Experience:

• Food Support Staff: 1 year (Preferred)
• Restaurant experience: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Wichita, KS 67206: Relocate before starting work (Required)

Work Location: In person