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Guest Services Ambassador - Part Time
$34k-44k (estimate)
Part Time
1 Week Ago
Santa Barbara Zoo is Hiring a Guest Services Ambassador - Part Time Near Santa Barbara, CA
Job Description
Job Description
Does helping others make your day? Do you like the outdoors and working with children and their families? Do you feel comfortable and excited engaging in conversations with guests? Are you interested in helping our conservation efforts?
This is a great opportunity for first time job seekers-and anyone energized by providing excellent customer service! Note: Applicant must be minimum 16 years of age
Position Status: Part-Time, Regular, Hourly, Non-Exempt
Schedule: Up to 25 hours per work week, including weekends, school breaks and holidays.
Compensation: $16.00 per hour
Open Positions:
*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*
JOB DESCRIPTION
SUMMARY:
Under general direction of the Director of Operations and the Guest Services Manager, the Guest Services Ambassador facilitates a positive guest experience by providing excellent service to all those visiting the Santa Barbara Zoo.
ESSENTIAL DUTIES include the following:
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.
This is a great opportunity for first time job seekers-and anyone energized by providing excellent customer service! Note: Applicant must be minimum 16 years of age
Position Status: Part-Time, Regular, Hourly, Non-Exempt
Schedule: Up to 25 hours per work week, including weekends, school breaks and holidays.
Compensation: $16.00 per hour
Open Positions:
- Weekdays between 8:30am - 4:30pm
*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*
JOB DESCRIPTION
SUMMARY:
Under general direction of the Director of Operations and the Guest Services Manager, the Guest Services Ambassador facilitates a positive guest experience by providing excellent service to all those visiting the Santa Barbara Zoo.
ESSENTIAL DUTIES include the following:
- Greets every Guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly hello.
- Answer phone calls promptly and professionally.
- Promotes the sale of memberships and processes the paperwork.
- Performs duties of ticket sales and customer service at Admissions and Parking
- Performs guest safety for train by closing gates and blocking tracks
- Performs sanitation duties to protect from COVID-19.
- Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the guest relations procedures.
- Associates with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.
- Performs opening and closing procedures and assures that all necessary tasks are completed.
- Ensures the Zoos presentation standards for cleanliness and maintenance are met by keeping work area clean, picking up trash while out in Zoo, and reporting unsafe or unsightly conditions.
- Follows cash handling and point of sale procedures as outlined in the Employee Policy Manual.
- Adheres to the Zoos policies and procedures as outlined in the Employee Policy Manual.
- Other duties as assigned.
- Responds to emergencies quickly and follows emergency protocols.
- Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation.
- Applicants must be minimum 16 years of age (Work permit required for 17 and under, unless graduated from high school).
- Outgoing personality with positive attitude required.
- Prior Customer Service and Cash Handling experience a must!
- Applicant must be able to stand/walk for up to two continuous hours and access all areas of the facility.
- Must be able to work weekdays, some weekends, holidays, school breaks, and some evenings when events or training are scheduled.
- At this time, the Zoo does not sponsor employment or internship visas.
- Ability to physically access all areas of the Zoo.
- Ability to stand for at least two (2) continuous hours at a time.
- Ability to lift/carry 30 lbs. or push/pull 70 lbs., climb stairs or ladders, and manipulate basic tools of the job. Ability to move large quantities of merchandise with carts, dollies, hand trucks, and other moving equipment.
- Ability to bend, twist, reach, push, pull and perform repetitive motions.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.
Job Summary
JOB TYPE
Part Time
SALARY
$34k-44k (estimate)
POST DATE
05/02/2024
EXPIRATION DATE
05/15/2024
WEBSITE
sbzoo.org
HEADQUARTERS
Santa Barbara, CA
SIZE
100 - 200
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