Job Description

Customer Service Representative – Downtown Los Angeles (Part-time flexible)

Parking Concepts, Inc. is looking for a flexible part-time Call Center Representative to join our team in Downtown Los Angeles.

Parking Concepts, Inc. has a proud history spanning over 40 years of providing high quality, progressive and innovative parking management services at hotels, hospitals, retail centers, commercial buildings, and special events.

What’s in it for you?

• Immediate Opening
• Growth Opportunities
• Supportive Work Environment 
• Schedule: Saturday & Sunday; 6:00AM – 2:30PM; flexible to cover any shift; on-call
• Pay rate: $18.00 hourly

Essential Job Functions:

• Answering calls from customers to learn more about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.

Qualifications

What we are looking for:

• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
• Understanding of company products, services, and policies.
• Ability to ask prying questions and diffuse tense situations.
• Customer service experience preferred.

What you will receive in return:

• Great culture.
• Being a Call Center Representative offers flexible scheduling.
• The Company offers career development and upward growth potential, you’ll be able to cultivate relationships, gain a new experience and expertise to help you as you build your career.

Are you up to the challenge? Apply Today!

This job is about capitalizing your current successes and using them to take your career to the next level. Take the next step in your career and be part of our growing team. Parking Concepts, Inc. is proudly an Equal Opportunity Employer.