We are looking for a Part-Time Shift Leader. The shift leader plays a pivotal role in ensuring exceptional customer service and smooth operations during their designated shifts. They are responsible for leading the front-of-house team, overseeing service quality, and maintaining high standards of cleanliness and efficiency.

The shift leader position will be achived after a training period.

This position can transition into a full-time salaried position by September.

SCHEDULES:

• Thursday & Friday 5:00 pm to 10:00 pm approx.
• Saturday 10:30 am - 3:30 pm approx. 5:00 pm to 10:00 pm approx.
• Sunday 10:30 am - 4:30 pm approx.

COMPENSATION: $ 30.00 / h

The Compensation is a gross amount that is subject to all local, State, Federal, and any other taxes and deductions as prescribed by law.

Payment shall be distributed to the Employee on a weekly basis.

EMPLOYEE BENEFITS

During the period of employment, the Employee will be eligible to participate these benefits:

- Simple IRA

- Up to 40 hours of paid sick leave per calendar year.

- Opportunity to be part of a dynamic team in a Michelin-rated restaurant.

- Emphasis on work-life balance.

- Ongoing training and professional development.

Other than certain benefits prescribed by law, the Employee will not be eligible for paid Vacation Time until after the first year of employment.

VACATION TIME:

After twelve months of employment, the Employee is entitled to 2 days of paid vacation per year, which is required to be mutually beneficial for the Employer and the Employee. It is required for the Employee to give notice before scheduling their vacation in accordance with Company policy.

WHO YOU ARE:

The Shift Leader will act to present the best of his skills, experience, and talents, to perform all the duties required of the Position. In carrying out the duties and responsibilities of their Position, the Employee agrees to adhere to any and all policies, procedures, rules, regulations, as administered by the Employer. The position of Shift Leader at your Michelin rated authentic Italian restaurant sounds like a crucial and multifaceted role in ensuring the smooth and efficient operations of the establishment. As a Shift Leader, the individual will be responsible for a wide range of tasks which shall involve the daily operations during designated shifts and ensure that our customers receive outstanding service and must possess certain skills and qualities to excel in the role. Here's a comprehensive list of the responsibilities and qualifications for the position.

Responsibilities:

1. Pre-Opening Checks: Arrive before the restaurant opens to inspect and ensure the outdoor dining area is clean, well-maintained, and properly set up with lights and plants.

2. Facility and Equipment Check: Inspect all indoor spaces, including refrigerators, kitchen equipment, coffee machine, dishwasher, toilets, basement, and report any issues to the manager promptly.

3. Staff Coordination: Ensure that all employees are present, prepared, and aware of their duties. Setup and cleanliness of both indoor and outdoor dining spaces, making sure tables, floors, and bars are clean and sanitized.

4. Serving and Bartending: be ready to serve tables, run plates and orders and bartending as required.

5. Kitchen Preparedness: Ensure the kitchen staff is fully prepared for service, and all necessary prep work is completed.

6. Beverage and Stock Management: Check that all drinks, including wines, are well-stocked and properly refrigerated. Ensure the coffee machine is clean and ready for use.

7. POS and Guest Service: Verify that the Point of Sale system is functioning correctly and ready for use. Be prepared to welcome guests and coordinate the waitstaff, taking orders and serving, including making coffees, drinks, and serving desserts.

8. Menu and Wine Knowledge: Possess an extensive knowledge of the restaurant's menu items and wine list to provide recommendations and answer customer inquiries.

9. Branding and Philosophy: Be well-versed in the history and philosophy of the restaurant's brand, ensuring it is reflected in all aspects of service.

10. Policy Enforcement: Enforce restaurant policies with kindness and common sense.

11. Table Reset: Coordinate and contribute to clean and reset tables promptly after customers leave, ensuring they are ready for the next guests.

12. Issue Resolution: Handle customer complaints and disputes among employees in a professional and effective manner.

13. Team Coaching: Provide guidance and coaching to team members and new staff, fostering a positive and productive work environment.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Qualifications and Skills:

- Previous experience in a leadership or supervisory role within the restaurant industry.

- Strong organizational skills and attention to detail to manage various tasks effectively.

- Excellent communication and interpersonal skills for dealing with guests, staff, and management.

- In-depth knowledge of Italian cuisine and culture is an advantage.

- serving skills, bartending skills.

- Ability to work in a fast-paced environment and handle stressful situations calmly.

- Problem-solving and decision-making abilities to handle unexpected challenges.

- Familiarity with POS systems and restaurant management software (Ex. RESY)

- Understanding of food safety and hygiene standards.

- Positive attitude and a passion for delivering exceptional customer service.

- Flexibility in working hours, including weekends and holidays.

- Ability to inspire and motivate the team to deliver their best performance.

Job Type: Part-time

Pay: $30.00 per hour

Expected hours: 25 – 28 per week

Benefits:

• 401(k) matching
• Paid training

Experience level:

• 3 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person