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About the Company
The Fountain Spa, voted best spa in Bergen County for 12 consecutive years, is an upscale day spa servicing two locations in northern New Jersey. The Fountain Spa offers a variety of services including facials, massages and body treatments, along with a full menu of salon services.
Job Summary
The Spa Reservations Agent’s primarily responsible for maintaining a calm and consistent flow of business through booking spa and salon appointments. The Reservations Agent drives the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback.
Job Responsibilities
· Be on time for your shift.
· Must have comprehensive knowledge of the menu of spa and salon services.
· Answer all phone calls using appropriate customer service etiquette.
· Schedule reservations, in multiple locations, of spa and salon treatments and monitor availability and staff to maximize use of time and profitability while ensuring that guests’ needs are of first importance.
· Always display a professional demeanor, particularly regarding punctuality, appearance, and general manner.
· Provide detailed descriptions of salon treatments, packages, services, facility features and hours of operation.
· Utilize reservations computers with skill and proficiency.
· Actively promote the spa, salon, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
· Handle guests’ questions and concerns professionally and courteously.
· Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
· Assist in all areas of spa operation as requested by management.
Requirements
· Flexible schedule availability, including evenings and weekends
· Meevo software experience is preferred.
· Microsoft Outlook experience preferred.
· Strong communication skills
· Punctual, reliable, and trustworthy
· Call Center background
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Part Time
Sports & Recreation
$51k-69k (estimate)
03/30/2024
07/26/2024
thefountainspa.com
RAMSEY, NJ
25 - 50
Private
HAROLD KNUTSEN
<$5M
Sports & Recreation
The job skills required for Reservation Agent include Customer Service, Health Insurance, Call Center, Communication Skills, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation Agent positions, which can be used as a reference in future career path planning. As a Reservation Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation Agent. You can explore the career advancement for a Reservation Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
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Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
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Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
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Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
01/26/2022: Vallejo, CA
Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
04/05/2022: Killeen, TX
Check on the availability of accommodations or transportation on a traveler's desired travel dates.
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Tracks future room availability's on the basis of reservations.
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Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.
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Step 3: View the best colleges and universities for Reservation Agent.