Position Summary

MOXI seeks a Reservations Coordinator to play a critical role in advancing MOXI’s mission. This position will be responsible for coordinating the scheduling and sales of all education programs, including school field trips, group visits, camps, and public programs. The Reservations Coordinator will also be responsible for collecting and managing data across all education programs. The Reservations Coordinator will provide exemplary customer service while being able to clearly articulate and communicate the details of MOXI’s educational programs. The ideal candidate will possess sales and customer service experience, excellent oral and written communication skills, be comfortable with basic data management, and detail oriented.

Hours: Monday – Friday 8:30 AM - 3:00 PM (30 hours/week)

Responsibilities

· Book, schedule, and coordinate all Education program reservations payments, including school field trips, group visits, camps, and public programs.

· Serve as the primary point of contact and customer service liaison for Education transactions, responding in a timely and courteous manner, and supporting the transaction until the reservation or request is completed.

· Manage program communications, including confirmations, payment requests, follow-up surveys, etc.

· Track and process program payments and refunds.

· Greet and coordinate arriving field trip groups, including being present on the floor during group visits.

· Coordinate orientation materials and welcome talk for students and chaperones and train staff in group welcome processes.

· Confirm group numbers and process payment upon arrival.

· Manage internal education calendars, Altru records, and staff communications to appropriately allocate museum staff and resources.

· Maintain data and records using Altru, Excel, and Smart Sheets and provide ongoing status reports as required.

· Awareness of local school schedules, teacher feedback, and field trip administration for planning MOXI program calendar.

· Implement customer feedback surveys and evaluations and communicate results for use in future planning.

· Other duties as assigned.

Requirements, Skills & Qualifications

· Superior customer services skills, with the ability to navigate the needs of our customers with sensitivity and kindness while also maintaining MOXI’s standards and values.

· Conscientious, detail-oriented, and highly organized; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.

· Strong communication skills, both oral and written, including the ability to engage and welcome large groups of visitors.

· Excellent interpersonal skills; must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.

· Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.

· Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.

· Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.

· Proficiency in all Microsoft Office applications and ability to learn new systems and adapt to emerging technologies.

· Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.

· Knowledge of customer relationship management software (Altru or equivalent).

· Spanish fluency preferred. [RG1]

Education and Experience requirements:

• Experience in sales and customer service

Additional Information

· This position requires the ability to work on-site Monday-Friday

· Predictable and timely attendance is required.

· Position must be able to bend, squat, and lift up to 50 lbs.; work with multiple technologies; stand for extended periods of time; troubleshoot and problem solve;

and communicate effectively and courteously with a variety of people verbally and in writing.

· Reasonable accommodations may be made in order to allow individuals with disabilities to perform the essential functions.

Reasons to apply:

· Growth-centered work environment that includes professional development opportunities.

· Fun and creative organizational culture.

· Free admission into local museums including MOXI, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.

· Free ASTC membership for museums across the country.

Benefits:

· 60 hours of paid vacation, 42 hours of paid sick leave, and 13 paid holidays each year.

· Company-sponsored Gold medical insurance plan with multiple PPO and HMO options.

· Affordable dental and vision.

· Flexible Spending Accounts: Health Care FSA and Dependent Care FSA.

· Pet Protection

· Identity Theft Protection.

· Retirement Plan 403(b).

· 100% employer sponsored EAP, STD, LTD, Life/AD&D.

· Supplemental Life/AD&D.

About MOXI

MOXI, The Wolf Museum of Exploration Innovation® is dedicated to igniting learning through interactive experiences in science and creativity. Located in the heart of Santa Barbara’s vibrant Funk Zone at 125 State Street, the museum is LEED - certified Gold and serves guests of all ages through its hands-on exhibits and education programs. MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members, facility rentals, and donations from individuals, foundations, and corporate partners.

Who we are

MOXI is a collaborative, creative, and fun place to work. Our team is guided by a set of core values that help create a joyful place where we empower curious minds to explore the world.

We are Playful. We are collaborative. We are experimenters – we take risks and embrace failure. We believe that diversity is critical to creativity.

How to apply

To be considered, all applicants must submit a cover letter and a resume.

Email: lilya.vicencio@moxi.org

Website: https://moxi.org/careers/

MOXI is an equal opportunity employer committed to diversity at all levels.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Santa Barbara, CA 93101: Relocate before starting work (Required)

Work Location: In person