Overview

Kantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles into the pristine natural wonder of Denali National Park in a remote area where few are lucky enough to travel. Employees at the Roadhouse will find adventure, tranquility, and an escape from every-day modern life. The season at Kantishna Roadhouse is approximately from June 4 - September 14 and KRH is seeking candidates available to stay the entire season. Room and board are provided free of charge for this position.

JOB SUMMARY: Under the direction of the General Manager, the KRH Operations Manager is responsible for: managing the operations of Kantishna Roadhouse (KRH); oversight and compliance with the operational budget; workforce management to include seasonal hiring, work schedules, and payroll; facilities maintenance and seasonal projects; fleet management and scheduling; and all other seasonal departments and aspects of operational performance.

Responsibilities

ESSENTIAL FUNCTIONS:

• Confer with General Manager on a regular basis to ensure operations are in alignment with strategic objectives for the company
• Participate in business development efforts focused on identifying and pursing new clients and opportunities, and improving operational procedures and customer service
• Assist in development of annual and long-term operational plans and budgets
• Work closely with Sales & Reservations Manager to ensure accuracy of reservations and billing
• Responsible for oversight of facilities maintenance; ensure safety and comfort in facilities are a priority and heating, plumbing, electrical, and mechanical systems are in good operational condition
• Responsible for planning and implementation of preventative maintenance programs for facilities and equipment
• Oversee and approve ordering of necessary operational supplies and equipment for grounds, maintenance, housekeeping, kitchen, etc.
• Oversee and monitor construction projects and improvements
• Responsible for oversight of the KRH automotive and bus fleet
• Supervise all seasonal employees by providing guidance to department leads; initiate employee actions such as recruitment, selection, transfer, promotion, discipline, and termination for approval by the General Manager; prepare work schedules and training programs for seasonal employees; evaluate employees work performance
• Interpret and disseminate policies to seasonal employees
• Identify and resolve operational problems
• Resolve work conflicts pursuant to Doyon policies; submit unsettled disputes to the General Manager and/or Doyon HR where appropriate
• Maintain pertinent records to include payroll, work injury reports, accident/incident reports, customer complaints, ADEC inspection reports, water samples, etc.
• Maintain positive relationships with customers, businesses, the National Park Service, and community organizations to promote goodwill and generate new business
• Maintain employer records, including personnel records, maintenance reports, work injury reports, customer complaints, and the like
• Identify and resolve operational problems. Resolve work disputes pursuant to employer policies
• Submit unsettled disputes to legal counsel where appropriate
• Perform tasks independently and comprehend drawings, maintenance and operations manuals, diagrams, and blueprints.
• Oversee and monitor construction projects and capital improvements
• Other duties as assigned

DOYON CORE COMPETENCIES:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.
• Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Safety and Security – Promotes a safe work environment for co-workers and customers.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.

JOB-SPECIFIC COMPETENCIES:

• Analytical Skills-Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information.
• Attention to Detail-Ensures one's own and others’ work and information are complete and accurate.
• Administrative Skills- Performs a variety of responsible and confidential office, clerical and professional administrative duties.
• Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Employee Development – Effective in the recruitment, selection, development, and retention of competent staff members.
• Planning and Organizing – Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Process Improvement - Manages, leads, and enables the process of change and transition while helping others to deal with the process.
• Risk Management – Assesses and quantifies risks, takes measures to eliminate, mitigate, monitor, and control risks.

SUPERVISION:

• This position supervises multiple positions.

Qualifications

QUALIFICATIONS:

• Five (5) years progressively responsible administrative experience, facilities management and/or project management experience
• Three (3) years supervisory experience
• Three years (3) MS Office Suite (Word, Excel, Power Point)
• Strong leadership skills
• Willingness to work flexible hours, including early morning, late evenings, and weekends
• Valid Driver’s License

PREFERRED QUALIFICATIONS:

• CDL

ENVIRONMENT: The season is approximately June 1 through mid-September at the Kantishna Roadhouse in Denali National Park. The individual will be working with a wide variety of people in differing functions, personalities and abilities.

PHYSICAL DEMANDS: During the summer season, the incumbent works under the intense pressures sometimes associated with providing quality guest services in remote locations. The incumbent will need to be able to quickly respond to changes in work demands and customer needs. Occasional light lifting, pushing, or pulling (25-50 lbs.) may be necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.