ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Program Manager manages all postal/mail operations at designated Department of Interior (DOI) mail sites, ensuring that the program and services are in accord with contract requirements, Agency practices and procedures, and best practice standards. The position oversees operational, administrative, staff management, and quality practices of the program.

SUPERVISORY RESPONSIBILITIES: Provides administrative supervision of 25-30 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Manage and oversee the program's administrative and daily operations in support of its overall goals and objectives.
  • Ensure compliance with all AbilityOne, OSHA, and DOL laws at all worksites.

  • Manage mailing services functions, including metering, sorting, delivery, counting, packaging, processing express mail, record keeping, and reporting.

  • Manage mailing machine contract with vendor.

  • Serve as the primary contact for machine upkeep and servicing.

  • Ensure the vendor provides training to keep staff updated on system changes and troubleshooting problems.

  • Ensure maintenance and upkeep of all government facilities, supplies, and equipment associated with the mailing services at the various work sites.

  • Ensure maintenance and upkeep of all AMHA equipment and supplies associated with the mailing services at the various work sites.

  • Manage customer and mail stop locations on government computers and keep abreast of office and mail stop changes.

  • Conduct mail change surveys and document all changes to the COTR.

  • Ensure continuous updating on USPS regulations.

  • Perform record keeping, including filing and recording office logs and all mailing and administrative services, at all assigned offsite workstations.

  • Manage postal supplies, vehicles, and express courier equipment.

  • Evaluate AbilityOne/Source America Individual Eligibility Evaluations (IEEs).

  • Communicate daily with COR and provide weekly, monthly, and yearly mail summary reports.
• Supervise program supervisors and staff, which includes recruiting, staffing, hiring, performance evaluation, training, and professional development; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics.
• Oversee and maintain quality program practices, ensuring compliance with contract requirements, Agency practices and procedures, and best practice standards.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Associate degree.
• 5 years of progressively responsible supervisory experience within a mailing service environment.
• Must be able to pass the Department of Homeland Security clearance.
• Driving is required. Must have a valid driver’s license and clean driving record.

SKILLS and COMPETENCIES:

• Ability to operate mailing services equipment used at the work site. Program planning and implementation skills.
• Skills in analyzing and interpreting policies, contractual language, and financial reports. Ability to supervise and train employees and foster a cooperative work environment.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)