We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

The Client Success team for Verisk’s Personal Lines Property Underwriting group is a customer-facing function of our Product Management team. Providing client-focused engagement and solutions is a key pillar of the growth strategy of our business, along with the ability to work cross-functionally between the sales team and product team to create a seamless and high-value customer experience.

The Client Success Director will be critical in the development of go-to market strategies and collateral for our suite of Personal Lines Property Underwriting products. The Client Success Director will have thoughtful, product-focused involvement within key customer opportunities and existing accounts alongside our sales partners. The Client Success Director will be a key contributor to the execution and maintenance of our customer segmentation strategies developed to ensure that our customers have access and exposure to the right products and strategies to help them be successful.

This is a remote role, with potential for limited travel as needed.

Responsibilities

• Gaining a deep understanding of our Personal Lines Property Product offerings and how these offerings help our customers achieve their goals

• Engage with Product Leaders in the development of go-to market strategies for our Personal Lines Property Underwriting suite of products

• Identifying key growth and expansion opportunities within our existing customer base by understanding business needs and account patterns, alongside our sales partners

• Development and support of key go-to market collateral, working closely with our Marketing Partners

• Support Product Leaders in the development, maintenance and implementation of customer segmentation strategies

• Responsibility for development of customer-specific pitches, solution engineering, and pricing alongside Product Leaders, Sales and Marketing Partners

• 7-10 years experience in a customer-facing role

• Previous B2B and/or Insurance industry experience

• Strong verbal and written communication skills, along with an ability to work cross-functionally with a broad range of internal teams and external clients

• Skilled in providing creative and strategic problem-solving solutions to key business needs

• Strong relationship, organizational, project management, and time management skills; adept at prioritizing and managing competing priorities within a dynamic work environment

• Ability to influence and lead others to achieve success

In 2023, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the 7th consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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