Traffic Control Company, an InfraStripe Company

Since 1962 Traffic Control Company (TCC) has continued a long-standing commitment to our customers. We utilize the most advanced equipment, technologies, proven processes, quality products and highly trained employees to sustain long-term growth and profitability while making customer satisfaction our top priority.

POSITION DESCRIPTION

Responsible for managing customer relationships via phone calls and walk in business. Generates positive relationships with current and previous customers. Responsible for incoming and outgoing telephone calls, ensuring customer satisfaction. Actively engages with all departments to ensure accuracy in sales and ongoing customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide high level of customer service to all walk-in and phone customers. Persuasively and professionally sell optional services.
• Prepares and presents proposals to sell services that address customer needs; prepares forms or agreements, closes transactions, and secures sales in a timely and efficient manner.
• Work closely with warehouse manager and warehouse staff to fill customer orders as efficiently as possible.
• Calculates and quotes prices or communicates with internal departments to obtain quotes and assistance in meeting customers’ needs
• Manage outbound telephone calls with current and previous customers.
• Shipping and Receiving
• Data Entry

JOB REQUIREMENTS

• 2 years of customer service experience preferred.
• Ability to multitask and manage time effectively to ensure that all customer needs are satisfied.
• Possessing customer orientation and ability to adapt/respond to different types of personalities.
• Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
• Possessing the trait of being reliable, dependable, and responsible to fulfill obligations
• Strong phone contact ability and active listening skills to understand and execute on client needs.
• High level of energy and positive representation of the company.

WORKING ENVIRONMENT

TCC is located in Valley Park, MO.

TCC, an InfraStripe company, is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), ancestry, citizenship, race, color, national origin, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), marital status, military status (including status as a uniformed servicemember, a veteran, or dependent of a servicemember), or any other status protected by federal, state, or local laws.