Position Summary:The inside sales representative will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Duties and Responsibilities:

• Communicating with customers, making outbound calls to existing customers to increase awareness of existing products and increase production within the account
• Understanding customers' needs and identifying sales opportunities.
• Answering customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of customers engagement activity
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Closing sales and achieving sales targets.

Education and Work Experience:

• High school diploma/GED.
• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office and CRM software
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.

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Knowledge and Skills:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must always maintain highest level of Confidentiality.
• Ability to communicate effectively (verbal and written).
• Excellent interpersonal skills.
• Excellent platform and one on one presentation skills.
• Proficient computer skills: must have working knowledge of Excel and be proficient in Powerpoint and Word.
• Understanding of CRM functionality.
• Ability to multi-task, follow up, and meet deadlines.
• Strong attention to detail.
• Ability to identify discrepancies and take initiative to research variances and correct.

Hours Required: Monday to Friday 8:30AM to 5:30PM as well as nights/weekends for travel to clients and conferences.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual environment is in a business office with a noise level in the work environment that is usually moderate, although the environment includes airport travel on commercial airlines and visiting clients in their environments which may differ substantially from client to client.

This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.