Williams Lea is hiring for a Presentations Associate Lead for our New York City office to work Monday to Thursday 11:00 pm to 9:00 am! Pay: $34.00/hour Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short-term & Long-term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Additional Employee Perks and Discounts The Presentations Associate Lead is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site. Job qualifications Bachelor’s degree or equivalent with years of experience able to substitute Minimum of 6 years prior office experience, presentations or design experience Expert knowledge of Microsoft Office suite (PowerPoint, Excel, Visio); Advanced in various Adobe Creative Suite applications (Illustrator, Photoshop) Adept in using department-specific equipment/technology/software Advanced software and hardware troubleshooting, as necessary to perform job functions; ability/desire to learn new software packages Supervisory experience; 1 years preferred Ability to articulate ideas, motivate the team and follow policies and procedures to manage client expectations and promote a healthy work environment Attention to detail with emphasis on accuracy and quality Outstanding communication and interpersonal relationship building skills verbally, written, through email and by telephone Ability to work in a fast-paced, deadline driven team environment Ability to prioritize work and/or balance multiple projects Maintain professional composure; especially when working with immediate or escalated deadlines or issues Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions. Ability to work both independently and collaboratively as part of a team Handle sensitive and/or confidential documents and information Understands the concept and can execute the strategy of hands-on customer service Ability to assign the correct priority to work requests based on experience and following established guidelines Job duties (* denotes an “essential function”) *Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed *Uses advanced knowledge to complete complex and/or advanced work requests; assists with all work requests, as needed *Applies own creativity & encourages team members to use design and layout elements in presentations or materials to effectively support the client’s intended message *Responsible for production of work in terms of the consistency, accuracy, and quality of delivery. Focuses on individual accountability of team members and alternative planning, as needed *Exemplifies proper professional expectations for team members when dealing with client requesters and client work requests *Responds to customer inquiries and complaints in a timely and professional manner *Assists the Supervisor or Manager in implementation of administrative and/or other procedures or systems *Communicates regularly with the Supervisor or Manager on issues affecting capacity, response time, and/or technical issues relating to work requests *Maintains team’s adherence to company policies (conduct, attire, performance, attendance) *Ensures focus and coordination is present on and between shifts or sites (onshore/offshore) in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service *Helps to foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity *Trains more junior staff members, as needed Works collaboratively, ensuring lines of communication remain open and flexible, within and across team members Actively facilitates regular production and staff meetings Contributes to and attends individual team member meetings with the Supervisor or Manager for performance management (reviews, warnings, feedback) Recommends individual development goals, training, etc. to Supervisor or Manager to enhance team skill levels Monitors and encourages achievement of team members’ training, performance, and development plans Implements new and/or revises existing procedures, as needed, to meet Client needs and improve productivity/utilization Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #piq Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.