I. Job Purpose and Core Tasks

Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask.

DUTIES & RESPONSIBILITIES

Summary KPIs

The Practice Leader position will be measured on the following Key Performance Indicators (KPIs):

Responsibilities:

Align availability, forecast, and demand

• Forecasts demand, identifies availability, schedules resources to meet demand

• Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness

• Identifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.

• Works closely with leadership to ensure resources are adequate to deliver a successful customer experience

• Initiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.

• Co-manages a resource database to measure performance of all resources for each technical discipline.

• Reports weekly and monthly on need, forecast, and capacity

Collaborates cross functionally

• Establishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendations

• Creates a communication Framework by which national managers can effectively request and schedule resources

Resource Partnership Manager

• Analyze and optimize spend and utilization metrics associated with 3rd party resources

• Formalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when needed

• General business development with partners

Infrastructure Management

• Administrates a workforce planning toolset, both digital and non-digital. Oversees the infrastructure to perform the functions of the role.

II. Minimum Knowledge, Education and Skill Requirements

Required

Minimum years of relevant work experience:

• Requires at least 3-5 years relevant experience with Workforce Management tools

• 3-5 years of project and program management experience

• Proven track record in process improvement

Minimum education, certifications and/or credentials:

• Bachelor's Degree (Finance or Business preferred) OR 10-15 years of relevant work experience

Minimum soft skill requirements:

• Comfort in ambiguous or high stress situations

• Track record of working collaboratively in a matrix-ed environment

• Demonstrated outstanding personal leadership

• Demonstrated pattern of intellectual curiosity

• A true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clients

• A sense of urgency and impatience with the status quo

• Excellent communication and organizational skills, proven

• Highest standards of ethical behavior

• Excellent at multitasking

Preferred

Preferred years of relevant work experience:

• Knowledge and experience in the medical device and/or healthcare marketplace preferred

Preferred education, certifications and/or credentials:

• Six Sigma Certification

• PMI Certification

• Business Analytics/Risk Management

• Workforce Certification

Preferred hard skill requirements: see required

• Preferred soft skill requirements: Knowledge and experience in technical market segments preferred

III. Essential Function

• Must be able to maintain productive working relationships and treat fellow employees with respect.
• Has contact with: Their department, other departments, and vendors when appropriate
• Physical requirement/Demands: Light
• Mental requirements/Emotional Demands: Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
• Interpersonal and communication skills:This position requires the ability to communicate proactively and effectively; seek necessaryinformation, in a matrix environment

IV. Core Requirements

• Financial/Budgetary: Supervised Responsibility on Revenue and Costs
• Safety:Adhere to KARL STORZ Safety protocols
• Quality:Adhere to KARL STORZ Quality Management System
• Supervision:Does not supervise others
• Authority to Sign (not applicable for North America):
• Travel:Up to 20% percent