Overview

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

Responsibilities

The Internal Client Services Coordinator position will provide direct support to our internal clients across the USA.

• Provide customer service by receiving inbound calls and emails from internal clients at various city locations or from show site
• Research, troubleshoot, and resolve variance discrepancies by working within the Oracle system or other
• Ensure all controls are in place based on SOX compliance prior to processing a request
• Maintain acceptable levels of call and processing standards while achieving best in class survey scores
• Validate and document all call and adjustment requests 
• Ensure approvals for all adjustment, credit, or refund requests based on company guidelines
• Process validated adjustments into the Oracle AR application
• Ensure client accounts are updated correctly
• Data entry in excel and maintain department database records
• Stay current on best practices, policies, and procedures and servicing that may impact results
• Scan, index, file, and retrieve files, while verifying information from sales and customers
• Participate in corporate initiatives and IT projects by providing solutions, ideas, testing, and other functions as needed
• Adhere to key processes as it relates to SOX compliance
• Perform additional duties as assigned

Qualifications

• Some college coursework preferred (Accounting, Finance, or Business Administration)
• Continued education in AR and credit card industry services and trends
• Minimum 3 Years PC Skills required with MS-Office including intermediate to advanced level proficiency in Excel, Word, and Outlook Email.
• 2 years combined experience required in: customer service, credit card servicing
• Oracle Application experience highly preferred
• Excellent interpersonal, communication, and writing skills in a professional setting
• Strong computer and organizational skills
• High proficiency in multitasking and keeping to tight timelines
• Ability to work both independently and in a team environment

Work Environment

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Tuition reimbursement program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities