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Job Description
Job Description
SUMMARY - Looking for Member Service Representatives Remote Bilingual (Spanish) Member Service Representative
The Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service.
He / she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues.
research and resolve member bill payment issues within service level agreement standards. We will also partner with business partners to resolve member disputes and educate members about bill payment functionality for future use.
Service Representatives will also be expected to complete all required compliance documentation for wire transfer requests in order to minimize potential fraud.
Successful representatives may also be asked to act in a mentor capacity for newly hired representatives.
S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.
ESSENTIAL DUTIES AD RESPONSIBILITIES
Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.
Other duties as assigned.
QUALIFICATIONS
STANDARDS OF PERFORMANCE
SUPERVISORY RESPONSIBILTIES
None
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office environment with low noise levels
COMPENSATION AND BENEFITS
Company Description
We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership.
Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners.
If you join our team, we’ll invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.
We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Company Description
We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership.
Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners.
If you join our team, we’ll invest in your learning and development through training programs designed to power your success.
r n r nS3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.
We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Full Time
$36k-43k (estimate)
03/25/2024
05/23/2024