Are you passionate about using Jira to streamline processes and optimize team productivity? Are you eager to make a lasting impact by supporting some of the nation's most cherished nonprofit organizations?

If so, then check out this open Jira Administrator role at Moore – the nation's leader in creating data-driven human connections.

Moore provides strategy, creative, production, media, data, and analytics services powered by an ongoing investment in next-generation artificial intelligence and machine learning. Check out www.WeAreMoore.com for more information.

Joining Moore, you will:

• Do meaningful, life-changing work every day by supporting the nation’s most beloved nonprofits and service organizations.
• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts among over 5,000 employees across the enterprise.
• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.

• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.

About the open position:

We're currently seeking a tenured Jira Administrator to help lead Moore’s organizational Jira instance. Jira Administrator at Moore plays a multifaceted role that involves leadership in Jira administration, close collaboration with cross-functional teams, in-depth understanding of user needs, proactive support and training, and a commitment to continuous improvement and innovation. The Jira Administrator will have a strong understanding of who within the Moore organization needs to use Jira and what they want to accomplish with it. Through effective management and optimization of Jira, they contribute significantly to the organization's efficiency, collaboration, and success.

This is a remote, full-time, salaried position. It’s open to candidates in the US who are eligible to work without current or future sponsorship. The salary range is $90,000 to $110,000 annually, depending on skills and expertise.

As a Jira Administrator, you’ll:

• Configure Jira projects, issue types, workflows, screens, reports, and fields to meet the needs of different teams and projects.
• Create custom workflows, statuses, and transitions to optimize team processes.
• Develop and maintain custom fields, issue types, and schemes as per business requirements.
• Implement and manage Jira plugins and integrations to extend functionality and enhance productivity.
• Administer user access, permissions, and roles within Jira to ensure security and data integrity.
• Provide technical support and troubleshooting assistance to Jira users.
• Conduct user training sessions and provide user guides to educate teams on Jira functionalities, best practices, and tips for efficient usage.
• Collaborate with stakeholders to understand their requirements and pain points and suggest improvements to Jira workflows and configurations.
• Identify opportunities to automate repetitive tasks and streamline processes using Jira automation features and scripting.
• Document Jira configurations, workflows, and processes to maintain a centralized knowledge base for reference.
• Define and promote best practices for Jira usage, configuration, and administration across organizations.
• Boost the security of Jira so confluence spaces and Jira projects can have access restrictions set.
• Monitor Jira performance, identify bottlenecks, and implement optimizations to improve system reliability and responsiveness.
• Conduct periodic health checks and audits of Jira configurations to ensure compliance with best practices and security standards.

What you’ll bring to the Jira Administrator role:

• A bachelor’s degree in computer science, information technology, or related field.
• 5 years of proven experience as a system administrator or similar role, with a strong understanding of Jira administration, configuration, and customization.
• 3 years of project management experience.
• Proficiency in Agile methodologies such as Scrum and Kanban.
• Exceptional organizational, communication, and interpersonal skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.

• An ability to prioritize and multi-task project schedules.
• Meticulous attention to detail.

You’ll be a top candidate if you have:

• Earned PMP and/or Atlassian certifications.
  • Above-average troubleshooting and customer service skills.
• Managed large projects, including creating custom fields and integrations.

Moore’s commitment to candidates:

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.